Assistant Manager / Barista
About The Position
This role involves assisting in the daily operations of a coffee shop, ensuring efficient and effective service. The Assistant Manager / Barista supports the Coffee Shop Manager in supervising, coaching, and developing staff, and plays a key role in training new employees on customer service, food safety, and operational standards. The position requires providing excellent customer service, resolving customer concerns, and assisting with scheduling, inventory management, and ordering. Ensuring compliance with health, safety, and company policies, supporting cash handling procedures, and maintaining a clean and welcoming environment are also key responsibilities. The role includes monitoring employee performance, stepping into leadership in the manager's absence, and fostering a positive team culture.
Requirements
- Previous customer service or food service experience required.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Basic computer and cash-handling skills.
- Ability to lead by example and maintain a positive attitude.
Nice To Haves
- Prior supervisory or leadership experience preferred.
- Flexible schedule, including availability for mornings, evenings, weekends, and holidays as needed.
Responsibilities
- Assist in the daily operation of the coffee shop to ensure efficient and effective service.
- Support the Coffee Shop Manager in supervising, coaching, and developing staff.
- Help train new employees on customer service standards, food safety procedures, and operational expectations.
- Provide excellent customer service and assist in resolving customer concerns or complaints.
- Assist with scheduling and staffing to ensure adequate coverage during business hours.
- Monitor inventory levels and assist with ordering supplies and products as needed.
- Ensure compliance with health, safety, sanitation, and company policies.
- Support cash handling procedures, daily deposits, and accurate recordkeeping.
- Assist in maintaining a clean, organized, and welcoming environment for customers and staff.
- Help monitor employee performance and provide feedback to support growth and accountability.
- Step into leadership responsibilities in the absence of the Coffee Shop Manager.
- Foster a positive team culture that promotes collaboration, professionalism, and excellent customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
