Assistant Manager - Banquets & Events

Cherokee Town & Country Club•Sandy Springs, GA

3h•Onsite

About The Position

The Assistant Manager – Banquets & Events is a key leadership role responsible for the execution of all private and club events, delivering a refined, high-touch hospitality experience that exceeds member and guest expectations. This position plays an integral role in managing banquet operations, leading team performance, and continuously elevating service standards across all events. This role oversees all aspects of banquet execution - from planning and staffing to event leadership and post-event review. The Assistant Manager collaborates closely with Culinary, Events, and Club leadership to ensure seamless coordination, exceptional presentation, and memorable guest experiences.

Requirements

Proven leadership experience in banquet or event operations, preferably in a high-end club, hotel, or hospitality setting
Strong organizational skills with the ability to manage multiple events simultaneously
A hands-on leader who thrives in a fast-paced, service-driven environment
A passion for hospitality and delivering exceptional guest experiences
Strong leadership presence with a hands-on, service-driven approach and commitment to excellence
Highly organized with the ability to manage multiple events, timelines, and priorities simultaneously
Proven ability to plan, execute, and adapt event operations in real time with attention to detail
Exceptional interpersonal, communication, and guest engagement skills
Professional demeanor with polished appearance and a natural ability to lead and inspire teams
Advanced problem-solving and decision-making skills in a fast-paced environment
Strong understanding of banquet operations, service sequencing, and event logistics
Ability to develop and execute detailed event “battle plans” for large-scale and complex events
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable working with event management and POS systems
Self-motivated, accountable, and committed to continuous improvement in operations and service
Bachelor’s degree in Hospitality Management, Business, or a related field preferred
Minimum of 3–5 years of progressive leadership experience in banquet, event, or food & beverage operations within a private club, luxury hotel, or high-end hospitality environment
Demonstrated success in managing banquet teams, scheduling staff, and executing high-level events
Experience creating staff schedules aligned with event volume, service style, and labor goals
Strong knowledge of Banquet Event Orders (BEOs), event planning processes, and service standards
Proven experience in inventory management, including linen requisitioning and par level control
Financial acumen with the ability to review event billing, monitor labor costs, and analyze performance metrics
ServSafe Certification required (or ability to obtain), TIPS Certification preferred

Responsibilities

Lead the execution of all banquet events, ensuring precision, timing, and adherence to standards
Review Banquet Event Orders (BEOs) and develop detailed event “battle plans” outlining staffing assignments, timelines, and service flow for major events
Ensure all spaces meet expectations for setup, cleanliness, and presentation
Actively manage events on the floor - engaging with members and guests, directing staff, and resolving issues proactively
Submit event recap reports, consumptions details, and P&L performance metrics
Recruit, hire, train, and coach a high-performing banquet team
Lead pre-shift meetings to communicate expectations, event details, and service priorities
Provide ongoing feedback and performance management to ensure consistent execution and professionalism
Create and manage banquet staff schedules based on event volume, complexity, and service style
Ensure proper staffing levels while maintaining labor efficiency
Provide a weekly staffing and event outlook to Club leadership and adjust schedules as needed
Maintain elevated food and beverage presentation and service standards
Oversee room setup, breakdowns, and transitions with attention to detail and efficiency
Identify opportunities to improve workflows, service delivery, and overall event execution
Manage and requisition linen inventory in alignment with par levels and upcoming events
Forecast needs to ensure appropriate supply and quality for all functions
Review event billing, consumption reports, and key performance metrics
Monitor labor and operational efficiencies while maintaining service excellence
Participate in weekly BEO and Food & Beverage meetings
Serve as a liaison between front-of-house, back-of-house, and Events teams to ensure alignment and execution
Review bill credit requests and follow up with Membership on corrections