Assistant Maintenance Manager (Mesa) - Valley Metro

Keolis America•Mesa, AZ

4d•Hybrid

About The Position

This role provides continuity in leadership in the Maintenance Manager's absence. It involves additional leadership and interaction with all shift supervisors, including utility and service writers. The position requires skills assessment of current staff, direct interaction with the corporate training team, and identification and development of training curriculum based on these assessments. The Assistant Maintenance Manager monitors employee development progress and identifies future training needs. They ensure open communication across all shifts, conduct root cause analysis on road calls to identify corrective actions for continuous improvement, and are accountable for ensuring service peak availability requirements are met. This role also ensures quality inspections are completed, manages scheduling, diagnosing, and prioritizing job assignments, and monitors estimated repair times. Additionally, the Assistant Maintenance Manager ensures all maintenance administrative requirements are managed and updated accurately and timely. They are responsible for ensuring all OSHA and company Safety policies and procedures are adhered to, ensuring compliance with safety training, and ensuring all required safety equipment/PPE and equipment/tooling are inspected and available. The role involves interacting with client personnel, serving as a member of the Management Team, participating in client meetings, policy/planning development, and assuring departmental conformance to contractual requirements. The Assistant Maintenance Manager assumes all responsibilities of the Maintenance Manager during their absence and identifies and monitors contractual KPIs, communicating performance and improvement plans regularly with supervisors and staff. They manage vehicle/parts warranty, support third-party audits, and provide input on revisions to the PM program based on operational needs. This role also ensures QA requirements are met, reviews results with supervisors, and shares them with the team. People management includes providing leadership and direction to maintenance and utility supervision and staff, coordinating work, prioritizing and assigning tasks, conducting performance evaluations, making hiring/termination/disciplinary decisions, and identifying/scheduling training needs. They coordinate training with the Corporate Training Team, monitor progress, and assess next steps. The role ensures open and transparent communication with staff, provides frequent updates to Operations/Dispatch and Maintenance/Utility supervision, and offers input on union-related issues. Daily team communication and weekly trend analysis/feedback on KPI performance are also key responsibilities. The Assistant Maintenance Manager provides input on facility projects, manages the maintenance and repair of equipment, facilities, and grounds, and ensures facility and shop equipment are clean, organized, and in safe operating condition. They interact with vendors, monitor vehicles waiting for parts, ensure warranty and core parts are tagged and returned, and secure parts inventory. The role directs and monitors service writers, ensures CMMS operating systems and administrative requirements are managed and updated in real-time, and ensures work orders are complete and accurate with proper VMRS coding. They ensure 100% KIHM compliance, monitor Weekly Production Plan progress, review and monitor daily rescheduled repairs, perform root cause analysis on road failures, assign jobs based on skillset, conduct Gemba Walks, assist with troubleshooting, and establish/monitor standard repair times. The Assistant Maintenance Manager performs QA inspections and manages compliance with scheduled maintenance service intervals, utilities BI-annual detailing, daily vehicle cleaning standards, and prioritizes/schedules driver inspection reports.

Requirements

Proficient in MS Office Suite (Outlook, Excel, Word, and Power Point).
2 years prior fleet maintenance experience.
Minimum 12 months prior supervisory experience.
Experience with Trapeze Fleet Focus or similar workflow and/or inventory tracking program.
Experience with general web interface program(s).
Proficient verbal and written communication skills.
High School Diploma or equivalent.
Must be authorized to work in the United States.
Ability to pass a pre-employment drug screen and physical examination (for safety-sensitive positions).
Ability to pass a background check.

Responsibilities

Provide continuity in leadership in the Maintenance Manager's absence.
Conduct skills assessment of current staff.
Directly interact with the corporate training team.
Identify and develop training curriculum based on skills assessment.
Monitor employee development progress and identify future training needs.
Ensure open communication across all shifts.
Perform root cause analysis on road calls to identify corrective actions for continuous improvement.
Ensure service peak availability requirements are met.
Ensure quality inspections are completed.
Manage scheduling, diagnosing, and prioritizing job assignments, and monitor estimated repair times.
Ensure all maintenance administrative requirements are managed and updated accurately and timely.
Ensure all OSHA and company Safety policies and procedures are adhered to.
Ensure compliance with safety training.
Ensure all required safety equipment/PPE and equipment/tooling are inspected and available.
Interact with client personnel and serve as a member of the Management Team.
Participate in client meetings and policy/planning development.
Assure departmental conformance to contractual requirements.
Identify and monitor contractual KPIs.
Communicate performance and improvement plans regularly with supervisors and staff.
Manage vehicle/parts warranty.
Support third-party audits and inspections.
Provide input on revisions to the PM program based on operational needs.
Ensure QA requirements are met, review results with supervisors, and share them with the team.
Provide leadership and direction to maintenance and utility supervision and staff.
Coordinate work, prioritize and assign tasks.
Conduct performance evaluations.
Make hiring, termination, and disciplinary decisions and recommendations.
Coordinate training with the Corporate Training Team.
Monitor training progress and assess next steps.
Provide input on union-related issues.
Ensure daily team communication is conducted.
Provide weekly trend analysis/feedback on KPI performance.
Provide input on facility projects.
Manage the maintenance and repair of equipment, facilities, and grounds.
Ensure facility and shop equipment are clean, organized, and in safe operating condition.
Interact with vendors.
Monitor vehicles waiting for parts to ensure timely repairs.
Ensure warranty and core parts are tagged and returned to the parts department.
Secure parts inventory and control access.
Direct and monitor service writers.
Ensure CMMS operating systems and administrative requirements are managed and updated in real-time.
Ensure work orders are complete and accurate with proper VMRS coding.
Ensure 100% KIHM compliance and participation.
Monitor Weekly Production Plan progress and adjust as necessary.
Review and monitor daily rescheduled repairs.
Perform root cause analysis on road failures and develop corrective actions.
Assign jobs according to skillset to maximize quality and efficiency.
Conduct Gemba Walks.
Assist with troubleshooting and diagnostics.
Establish and monitor standard repair times for jobs assigned.
Perform QA inspections.
Manage compliance with scheduled maintenance service intervals and utilities BI-annual detailing.
Ensure daily vehicle cleaning standards are met.
Manage and prioritize/schedule driver inspection reports daily and timely.