assistant maintenance manager

AION•Columbus, OH

About The Position

Under the direction of the Service Director, the Assistant Service Director is responsible for the physical aspects of the apartment community. The role coordinates and performs maintenance and repair services, ensures curb appeal and quality apartment homes, responds to customer service requests, and follows safety policies. The position also supports personnel development, service scheduling, and emergency response.

Requirements

High school diploma or equivalent.
Universal CFC certification.
Valid driver’s license.
At least 4 years of maintenance and repair experience in apartment communities.
At least 2 years of supervisory experience.
Strong computer skills and proficiency in Microsoft Office.
Excellent verbal and written English communication skills.
Ability to walk grounds and apartments, ascend stairs, lift 60 pounds, climb ladders, and perform physical activities such as bending, kneeling, and pushing.
Adequate knowledge to thoroughly complete maintenance assessments to Assistant Service Director standards.
Make-ready board management experience.
Experience in work-order management and inventory control.
Availability 24/7 for emergencies.

Responsibilities

Direct and oversee all aspects of community maintenance.
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain accurate records of services, work orders, and completed contracts.
Walk the property daily to uphold curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including assisting with resident move-outs and apartment renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage, purchase maintenance materials for service requests and apartment turns, and keep an accurate supply log.
Advise the Property Manager on capital improvement recommendations and maintenance needs for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices to support timely payment.
Notify Property Managers of solutions for safety or liability concerns and preventative maintenance needs.
Conduct and document weekly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use.
Complete resident and team-member service requests promptly and in accordance with company policy.
Provide courteous, professional customer service to customers and team members.
Audit the key tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Support and assist the Regional Service Director and Property Manager with new-hire selection.
Train, coach, and mentor team members and ensure they receive appropriate training.
Build a team environment through weekly team meetings, goal-based management, and open communication.
Create work and on-call schedules for service employees.
Provide ongoing feedback and conduct scheduled formal written performance reviews.
Take corrective action according to company policy and recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.