ASSISTANT LODGE MANAGER

GTRC•Suttons Bay Township, MI

2d•$43,888 - $48,906•Onsite

About The Position

This position is responsible for directing and supervising the daily activities of the Lodge staff. The Assistant Manager will operate as the authority in guest services dealing with all individual guest issues as they occur and resolving the issues to a satisfactory outcome for the guest.

Requirements

Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining superior levels of Customer Satisfaction.
Must respond to supervisory guidance and assignments and accept constructive criticism in order to learn new, updated information.
The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
Must be 18 years of age or older.
1-year prior supervisory level experience required.
Must have a valid, Michigan driver’s license and be insurable by the Tribe’s insurance carrier.

Nice To Haves

Associates in Hospitality Management or related degree with 1 + years of hotel management or experience within a similar comparable environment preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Oversee service and inspect product quality in accordance with property image, ensuring efficient, top quality guest services and profitable operations.
Provide leadership to create an environment that provides teamwork, learning, customer satisfaction and high standards of service with continuous improvement.
Resolve any accounting discrepancies daily, including any missing or incorrect casino vouchers.
Work in a capacity as Lodge Front Line as necessary.
Work with Supervisors to establish, revise and review department policies and procedures.
Train supervisors on all Human Resources processes regarding employment policies and procedures and how to handle employee situations that may arise.
Assist in the selection, training and review of all department staff.
Delegate work duties to staff to attain objectives, monitor progress and follow up on delegated tasks.
Maintain a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
Monitoring of room availability and revenue, maximize revenue/occupancy.
Plan and enter work schedules into the timekeeping system to ensure adequate guest services and control overtime while operating within an established budget.
Practice and enforce proper key control.
Work with maintenance to ensure proper operations of rooms and submission of necessary work orders.
Submit written reports to Lodge Manager on a scheduled basis.
Monitor productivity, control expenses to minimize waste within all areas of the department.
Monitor and maintain workable controls and adequate inventory of all cleaning supplies, linens, guest supplies, Lodge gift shop merchandise with month end inventory and other miscellaneous supplies essential to departmental operations.
Plan agenda and chair department meetings on a scheduled basis.
Willingness to cross-train and provide support in related areas of operations.
Other duties as assigned.