Assitant Lodge Manager

Bushwise • Ladysmith, BC

2d • ZAR 14,000 - ZAR 18,000 • Onsite

About The Position

A Safari Lodge is seeking a dynamic Assistant Lodge Manager for their 5-star Lodge in the Manyoni Private Game Reserve property, emphasizing a hands-on, team-oriented approach. Candidates must be skilled multi-taskers capable of managing diverse, fast-paced operations while delivering exceptional, personalized guest experiences. We are seeking a true "all-rounder"—someone who thrives in a fast-paced environment and isn't afraid to get their hands dirty. You must be a natural team player who can multi-task across departments while maintaining the highest level of professionalism and guest service.

Requirements

• A valid South African Code B driver’s licence is mandatory.
• 1-2 years of senior supervisory or management experience in a 5-star luxury lodge environment.
• Proficiency in MS Office and Property Management Systems (e.g., Nightsbridge).
• Exceptional communication skills, a well-groomed professional appearance, and the ability to thrive in a remote wilderness setting.
• Fluency in English is required.

Nice To Haves

• Zulu speaking ability is a significant advantage.

Responsibilities

• Manage the entire guest lifecycle, including personalized welcomes, room orientations, and efficient check-outs.
• Coordinate celebrations like bush breakfast and private dinners, and handle complex guest dietaries or travel logistics.
• Address and resolve guest feedback or operational issues with speed and professional discretion.
• Act as the link between the Kitchen, Housekeeping, Maintenance, and Guiding teams to ensure everyone is aligned on daily guest requirements.
• Conduct daily inspections of the nine luxury suites and public areas to ensure the lodge’s 5 star standards are consistently met.
• Oversee daily service flows, particularly during peak times.
• Supervise a multidisciplinary team, providing hands-on training, shift planning, and ongoing performance coaching.
• Manage staff duty rosters to ensure effective coverage.
• Oversee inventory for Food & Beverage, housekeeping supplies, and gift shop items.
• Support basic financial discipline through petty cash control, daily guest invoicing.
• Enforce health and safety procedures and manage emergency situations, including coordination with reserve paramedics if needed.
• Support the lodge’s commitment to conservation by monitoring sustainable practices and waste management.

Benefits

• Basic Salary: Typically ranges from R14,000 to R18,000 per month (depending on experience and qualifications).
• Accommodation: Full live-in position with a private home provided on-site.
• Meals: meals provided while on duty.
• Uniforms: Full uniform provided and laundered by the lodge.
• Wifi: Wifi is included.
• Transport: Transport to and from the staff village is included.
• Work Cycle: A remote-friendly rotation, typically 1 week off per month with the option of staying on site in their home while on time off.
• Leave: 15 days of annual leave per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed