Assistant Location Manager

Service Corporation International•Caguas, PR

7d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own.

Requirements

Applicable state Funeral Director Licensure is required
At least five (5) years of industry experience in the applicable discipline with progressively increasing responsibilities, with an understanding of industry competitive pricing, demographic patterns, and market competition
Desire to learn, understand, and apply Financial and Business acumen
Professional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with a variety of cultures and language barriers
Proficient in MS Office suite, including mail, Word, Excel, & PowerPoint, as well as proprietary industry software (HMIS, CarePoint, Becan)

Nice To Haves

Technical schooling diploma in Funeral Services/ Mortuary Science preferred
bachelor’s degree in Mortuary Science, where required by state law

Responsibilities

Arranges and conducts funeral services according to the family’s desires, expectations, and spiritual beliefs.
Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents according to state and federal laws.
Through community and non-profit involvement, it retains heritage, increases goodwill, and indirectly increases market share.
Additional responsibilities associated with Funeral documents, arrangements, services, and post-funeral care.
Work with Location Manager to develop annual business plan and budget as well as financial, production, and revenue goals.
Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.
Understand industry finances, how daily activities affect financial outcomes. May approve expenditures and invoices, including overtime.
Assist the Location Manager with the day-to-day activities, ensuring on-time services that exceed client family expectations. Identify barriers, encourage ideas, and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals.
In the absence of the Location Manager, fulfill appropriate daily responsibilities and decision-making.
Additional responsibilities as requested or assigned.
Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.
Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration.