Assistant Library Technician II

City & Borough of Juneau • Juneau, AK

12h • Hybrid

About The Position

The Juneau Public Libraries are the open door to exploration and lifelong learning, providing free access to shared resources and programs that entertain, enlighten, and educate. The Juneau Public Libraries are dedicated to serving people from all walks of life. We use discretion and tact when interacting with patrons and hold patron confidentiality as one of the most important elements in the public service we provide. The Assistant Library Technician II position is an important part of the Juneau Public Libraries. This person can expect to work with the public and library staff both in the library facilities and within the Juneau community. Work at the Juneau Public Libraries offers an opportunity to serve the community in a positive way and a good balance between work and life.

Requirements

• Graduation from high school or the equivalent.
• One (1) year of customer service experience that included the use of computer systems or databases.
• A valid Driver's License at the time of appointment and for continued employment.
• Employee must have access to reliable transportation to transport self and library materials to Library branches and locations where community programs are held.

Nice To Haves

• Advanced knowledge of and experience working with diverse communities, demonstrated by knowledge of the traditions, values, and customs of the community being served.
• Strong customer service skills.
• Strong computer skills.
• People who would enjoy assisting patrons of all ages and abilities.
• Clear communication skills.
• Exceptional attendance, reliability and dependability.
• Strong attention to detail.
• Six (6) months of experience as an Assistant Library Technician I at the CBJ or equivalent elsewhere.
• Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.67 semester hours (4 quarter hours) for one month of experience.
• For some positions, experience working with pre-school age children in a structured environment or with specific populations is highly desired but not required.

Responsibilities

• Works regular shifts and occasional relief shifts on public service desks.
• Under the direction of the Outreach Librarian, works to implement a wide range of diverse community events with an emphasis on programs for community members who face barriers to traditional library use.
• Seeks opportunities to collaborate with community organizations and seeks to identify service gaps.
• Helps maintain ongoing programs and services within the library.
• Works with the Outreach/Adult Programming team to provide programs and services to adults at the Library.
• Works with the Youth Services team to provide programs and services to underserved youth.
• Assists seniors and the general public on utilizing library e-resources and technology.
• Uses a wide variety of standard office machines, electronic devices and audio visual equipment.
• Employs considerable independent judgement to correct inappropriate patron conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED