Assistant Lead Case Manager (Bilingual)

Dynamic Service Solutions • Houston, TX

13d • $68,500 - $70,500 • Onsite

About The Position

The Assistant Lead Case Manager (ALCM) is responsible for supporting on the day-to-day operations of the Case Management department including the timely submission of reunification packets, service plans and other assessments required for the compiling of a comprehensive case file with supporting documentation maintained in physical files. Ensures the creation of strong systems and methods of performance excellence, while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The ALCM ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the care expectation. The ALCM demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children.

Requirements

• Master’s Degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services, or other relevant behavioral science required.
• 1-2 years of experience working in the youth services field.
• 1-2 years of proven supervisory experience.
• Must be computer literate with working knowledge of Microsoft Windows (Microsoft Office 365).
• Bilingual (English and Spanish) language requirement.

Nice To Haves

• Additional degree/course work in related fields desirable.
• Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling, or other social service field with 3 years of progressive employment experience working with adolescents or in the youth services field preferred (volunteer and internship experienced included).

Responsibilities

• Responsible for supporting and coordinating case management, safe and timely release services, and supervising the work of other case managers ensuring timely completion of ORR requirements.
• Involved in interviewing and orienting new employees for the department. Integral in the orientation process for case management staff teach clear expectations of the position and how it fits in the agency and provide ongoing support to the orientation in the unit.
• Do daily auditing utilizing the TKPI tool provided by ORR to ensure that all documentation in electronic format is in compliance and up to date.
• May serve as the Lead of the Case Manager Department in the absence of the LCM and provide oversight in the development/implementation of policies, procedures, and reports to assure effective department functioning and documentation of activity and performance outcomes.
• Must perform weekly audits of 10% of the program’s active case files and maintain appropriate documentation to ensure compliance with CFRC, State, and ORR Federal guidelines.
• Attending all organizational training required and facilitating training as needed. Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided, and to ensure that changes to policy or practice are implemented and adhered to. Keep management informed with detailed and accurate reports or presentations.

Benefits

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA, and 401 K retirement plan.
• Life and Disability Plans, and other supplemental plans.
• Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level