Assistant Land Use Permit Specialist

Allen County Indiana•Fort Wayne, IN

1d•Onsite

About The Position

The Assistant Land Use Permit Specialist performs moderate routine duties when working with customers on the phone, through email, reviewing and issuing permits. This role requires knowledge of standard bookkeeping procedures and practices for receiving payments and issuing receipts. The position involves performing a variety of relatively standardized assignments, with errors potentially affecting subsequent operations. Work requires some judgment when assisting with circulating documents to various officials, media representatives, and the general public. The Assistant Land Use Permit Specialist maintains frequent communication with other county and city employees, and the general public, providing accurate and precise responses regarding zoning ordinance inquiries and department policies and procedures. The role works in a standard office environment with the ability to sit, stand, and move around freely, involving some lifting up to twenty pounds, bending, typing, attention to detail, monitoring equipment, and noise.

Requirements

High School Diploma or GED
One year of experience in customer service
Strong customer service skills with the interest and willingness to work with others
Strong verbal and written communication skills to convey complicated information in an effective and efficient manner
Willingness to learn city and county zoning ordinances to assist the public with questions and concerns
Willingness to develop knowledge of permit processing procedures and standards to review construction drawings and applications for certificate of compliance
Ability to read, interpret, and process departmental records and information
Ability to compute percentages and to use an engineer’s scale in the review of project plans
Strong computer skills with the ability to use Microsoft Office and other job-related software

Nice To Haves

Knowledge of standard bookkeeping procedures and practices

Responsibilities

Processing and issuance of address assignments for email and counter customers using geographical information systems (GIS) software.
Providing full administrative support to the Zoning Enforcement/Compliance process.
Scanning and uploading electronic images of a wide variety of documents, files, and maps.
Preparing and organizing documents for scanning.
Assisting the public, co-workers, and other agencies by retrieving permits, files, documents, and/or maps from department software.
Assisting with reviews for Ordinance compliance, and issuing Improvement Location Permits, Certificates of Compliances, Single Family Residence permits, and other permits.
Assisting with the entry of permits into the permitting system.
Providing technical direction for applicants submitting on-line permits.
Assisting with the tracking of on-line permits, distributing or issuing on-line permits, assessing on-line permit fees.
Providing excellent customer service by giving accurate and precise responses regarding general zoning ordinance inquiries and permit processing procedures and policies.
Providing counter and phone customer service.
Gathering information and resolving issues with permits for over-the-counter/telephone requests and working with other departments to resolve issues.
Reading and interpreting zoning maps and parcel information through geographical information systems (GIS).
Assisting with the verification of the accuracy of department records which includes plot plans, land surveys, and certificates of compliance.
Monitoring newspaper daily after legal notices are submitted to the paper to ensure all legal notices were published and accounted for, were published in accordance with Indiana Code, copies newspaper notices and files in appropriate case file.
Receiving payments and posting receipts for applications submitted.
Assisting with daily outgoing mail and distributing incoming mail.
Verifying data entry information is correct and updating as necessary.
Performing all other duties as assigned, including overtime as required.