Assistant Land Use Permit Specialist
About The Position
The Department of Planning Services is a joint Fort Wayne and Allen County land use department that provides permitting, enforcement, long range planning and staffs the Board of Zoning Appeals and Plan Commissions for unincorporated Allen County and 5 community jurisdictions. The department's vision is Planning Leadership, Community Collaboration, Service Excellence and its mission is to be dedicated to superior economic development and land planning services through a proactive approach to responsible development and growth, empowered and knowledgeable employees, supporting communities, providing accurate, consistent information, offering technological resources, and timely and responsive service. DPS is committed to delivering accurate, understandable information and consistent service in a friendly and respectful manner.
Requirements
- High School Diploma or GED with one year of experience in customer service
- Strong customer service skills with the interest and willingness to work with others
- Strong verbal and written communication skills to convey complicated information in an effective and efficient manner
- Willingness to learn city and county zoning ordinances to assist the public with questions and concerns
- Willingness to develop knowledge of permit processing procedures and standards to review construction drawings and applications for certificate of compliance
- Ability to read, interpret, and process departmental records and information
- Ability to compute percentages and to use an engineer’s scale in the review of project plans
- Strong computer skills with the ability to use Microsoft Office and other job-related software
Responsibilities
- Processing and issuance of address assignments for email and counter customers using geographical information systems (GIS) software.
- Providing full administrative support to the Zoning Enforcement/Compliance process.
- Scanning and uploading electronic images of a wide variety of documents, files, and maps.
- Preparing and organizing documents for scanning.
- Assisting the public, co-workers, and other agencies by retrieving permits, files, documents, and/or maps from department software.
- Assisting with reviews for Ordinance compliance, and issuing Improvement Location Permits, Certificates of Compliances, Single Family Residence permits, and other permits.
- Assisting with the entry of permits into the permitting system.
- Providing technical direction for applicants submitting on-line permits.
- Assisting with the tracking of on-line permits, distributing or issuing on-line permits, assessing on-line permit fees.
- Providing excellent customer service by giving accurate and precise responses regarding general zoning ordinance inquiries and permit processing procedures and policies.
- Providing counter and phone customer service.
- Gathering information and resolving issues with permits for over-the-counter/telephone requests and working with other departments to resolve issues.
- Reading and interpreting zoning maps and parcel information through geographical information systems (GIS).
- Assisting with the verification of the accuracy of department records which includes plot plans, land surveys, and certificates of compliance.
- Monitoring newspaper daily after legal notices are submitted to the paper to ensure all legal notices were published and accounted for, were published in accordance with Indiana Code, copies newspaper notices and files in appropriate case file.
- Receiving payments and posting receipts for applications submitted.
- Assisting with daily outgoing mail and distributing incoming mail.
- Verifying data entry information is correct and updating as necessary.
- Performing all other duties as assigned, including overtime as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
