Assistant IT Infrastructure and Project Mgr.

NNR Global Logistics USA Inc.•Elk Grove Village, IL

49d•$85,000 - $95,000

About The Position

The Assistant IT Manager supports the daily operation, security, and maintenance of NNR USA's technology environment. The role oversees IT service delivery, user onboarding and offboarding, endpoint and asset management, infrastructure support, cybersecurity administration, physical security systems, vendor coordination, and technology procurement. It helps ensure reliable, secure, and efficient IT operations across all locations while supporting technology initiatives, business continuity, and operational improvements. The position assists with user lifecycle management and end-user support; network, infrastructure, and cybersecurity administration; physical security and facility technology; IT asset management and procurement; vendor coordination; and technology projects and documentation. It may require responding to after-hours communications with subsidiaries in their time zones for training or support.

Requirements

Minimum associate degree in Information Technology, Computer Science, Business Technology, or a related field; equivalent experience may be considered.
Three to five years of experience supporting enterprise IT operations, infrastructure, networking, cybersecurity, or systems administration.
Knowledge of employee onboarding and offboarding processes and identity management.
Knowledge of Microsoft 365, Entra ID, Windows environments, and endpoint management.
Experience working with vendors, service providers, telecommunications carriers, and technology procurement processes.
Proficiency maintaining IT assets, licenses, and inventory records.
Ability to work independently, establish ownership, and drive resolutions to projects.
Strong critical-thinking, organizational, multitasking, prioritization, and interpersonal communication skills.
Ability to exert up to 50 pounds of force occasionally, frequently, and/or constantly to lift, carry, push, pull, or otherwise move objects.
Availability to respond to after-hours communications with subsidiaries in their time zones may be necessary for training or support.

Nice To Haves

Prior experience in the logistics, transportation, or freight forwarding industry.

Responsibilities

Manage employee onboarding, transfers, and offboarding, including user accounts, devices, software licenses, badges, equipment, and access controls.
Coordinate with Human Resources and department managers regarding user access requirements and ensure access is removed promptly when employees separate.
Serve as an escalation point for desktop, mobile, application, and infrastructure support; monitor ticket queues and ensure timely resolution of requests and incidents.
Assist users with hardware, software, network, printing, telecommunications, and system access issues.
Develop and maintain support procedures, knowledge articles, and user documentation; track support trends and recommend process improvements.
Assist in administering and maintaining network infrastructure, wireless systems, internet connectivity, servers, cloud resources, and telecommunications services.
Monitor infrastructure health, backups, system availability, and operational performance.
Coordinate vendor support for networking, telecommunications, cloud services, and hardware maintenance.
Support technology deployments, upgrades, and relocations at branch offices, and maintain infrastructure documentation, diagrams, and inventory records.
Monitor security alerts, review incidents, coordinate remediation, and administer endpoint protection, email security, MFA, access controls, and vulnerability management processes.
Assist with security awareness and policy compliance; participate in cybersecurity investigations, incident response, and audit preparation.
Maintain security documentation and compliance and audit evidence.
Administer physical access control systems, security cameras, visitor management systems, and related technologies.
Coordinate badge access, access reviews, security permissions, and termination-related access removal with branch management and facilities personnel.
Assist with monitoring and maintaining surveillance and physical security systems.
Manage IT asset inventory, including computers, mobile devices, networking equipment, licenses, and peripherals.
Coordinate procurement of hardware, software, services, and telecommunications resources; obtain vendor quotations and assist with purchasing approvals.
Track renewals, warranties, maintenance agreements, subscriptions, and technology lifecycle planning; maintain purchasing and asset records to support budgeting.
Coordinate vendor support requests and escalations, and track vendor performance, open issues, service requests, and contract deliverables.
Assist with technology evaluations, renewals, and implementations, and maintain vendor agreement and support contact documentation.
Assist with infrastructure, cybersecurity, telecommunications, and branch technology projects, including implementation coordination, testing, deployment schedules, and project documentation.
Maintain technical standards, operating procedures, diagrams, and knowledgebase materials.
Support disaster recovery, business continuity, and operational readiness initiatives, and test and validate technology changes before production deployment.