Assistant IT Manager

AccorHotel • New York, NY

6d • $95,000 - $95,000 • Onsite

About The Position

The Assistant IT Manager will partner with the IT Manager to deploy, secure, and sustain all hotel technology—from PMS and POS to guest-facing Wi-Fi and in-room Iot controls. This position plays a hands-on role during pre-opening build-out, then transition into a dynamic support leader, ensuring our systems deliver seamless, high-performance experiences for our Faena New York guests and staff.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–3 years’ hotel IT experience, with hands-on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems.
• Strong communicator and trainer—able to translate technical concepts for non-technical teams.
• Proven ability to prioritize and multitask in fast-paced, shifting environments (construction sites through full operations).
• Service-oriented mindset, proactive problem-solver, and collaborative team player.
• Flexibility to work varied hours, weekends, and on-call rotations during critical launch phases.
• DHCP, VLANs, VPNs, Wi-Fi design & optimization
• Patch deployment, endpoint protection, intrusion detection
• Opera, SilverWare/Micros, SynXis or equivalents
• Active Directory, VMWare/Hyper-V, backup solutions

Responsibilities

• Assist in installing and configuring Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi-Fi networks.
• Audit LAN/WAN, VLAN segmentation, and network security; coordinate failover, backup-power and redundancy plans.
• Manage on-site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology partners.
• Lead UAT cycles; create SOPs, quick-reference guides, and hands-on training modules for front desk, F&B, and housekeeping teams.
• Provide prompt resolution of hardware, software, and connectivity issues—minimizing disruption to guest services.
• Oversee patch management, antivirus, intrusion detection, and data-privacy protocols in line with brand and legal standards.
• Maintain an accurate IT inventory; coordinate repairs, upgrades, and equipment replacements lifecycle.
• Troubleshoot contactless check-in kiosks, mobile-key integrations, in-room entertainment systems, and smart-room controls with discretion.
• Identify and pilot new technologies (IoT, advanced streaming, digital signage) that elevate the Faena experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level