Assistant IT Engineer

Canadian Solar Inc.•Mesquite, TX

11d•Onsite

About The Position

The Assistant IT Engineer is an entry-level IT position designed for a recent graduate or early-career professional looking to build hands-on experience in a manufacturing environment. The successful candidate will support daily IT operations, end-user support, equipment maintenance, network connectivity, and IT projects under the guidance of the IT Manager and senior IT team members. This role is ideal for someone who has recently completed an IT internship, co-op, or academic program and is ready to transition into a full-time position. The Assistant IT Engineer will have the opportunity to develop practical technical skills while supporting a fast-paced manufacturing facility.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
Internship, co-op, academic project, or other hands-on experience in IT is preferred
Strong interest in developing a career in IT infrastructure and technical support
Good English communication skills, both written and verbal
Strong customer service, communication, and problem-solving skills
Ability to work effectively as part of a team
Ability to work in a fast-paced manufacturing environment
Willingness to work assigned shifts, including nights when required
Basic PC and hardware troubleshooting
Printer installation, configuration, and troubleshooting
Basic network troubleshooting and connectivity support
Basic understanding of routers, switches, and network equipment
VPN and telephone system troubleshooting
Microsoft Office and Windows environments
Basic understanding of network cabling and low-voltage systems
Ability to follow technical documentation, SOPs, and troubleshooting procedures

Nice To Haves

Recent internship or hands-on experience providing IT support
Experience troubleshooting PCs, printers, networking, telephones, or other IT equipment
Familiarity with Microsoft Windows and Microsoft Office
Basic understanding of TCP/IP, networking, routers, and switches
Familiarity with VPN and remote-access technologies
Basic knowledge of structured cabling or low-voltage systems
Experience with IT asset management or ticketing systems

Responsibilities

Provide first-level technical support to local employees for hardware, software, network, printer, telephone, VPN, and connectivity issues
Troubleshoot and resolve common PC, laptop, printer, and peripheral issues
Assist with installation, configuration, and maintenance of IT equipment
Support users with basic Microsoft Office and other business applications
Escalate complex technical issues to senior IT staff or appropriate support teams
Assist with maintaining reliable local network connectivity and user access
Support basic configuration and troubleshooting of routers, switches, and network equipment under direction
Assist with telephone, network, and structured cabling systems
Support VPN and remote-access troubleshooting
Follow established IT procedures and security requirements
Install, maintain, and troubleshoot meeting room technology, including phones, projectors, video conferencing systems, televisions, and audio equipment
Provide technical support for meetings and presentations when needed
Assist with setup and maintenance of IT equipment throughout the facility
Assist with tracking and maintaining IT assets and equipment
Maintain accurate records of equipment assignments, ownership, and inventory
Support equipment installation, replacement, relocation, and disposal activities
Follow established IT procedures and standard operating procedures (SOPs)
Assist with IT infrastructure, network, and facility technology projects
Provide technical support for new equipment installations and facility projects
Work with local users and headquarters IT teams to communicate issues and coordinate solutions
Participate in IT training and develop knowledge of company systems and technologies
Support daily IT requests and other projects as assigned by the supervisor