Assistant International Student Advisor

University of Texas at Austin

1d • Onsite

About The Position

The University’s 19 colleges and schools enroll over 53,000 students and rank among the top 10 public universities in the U.S. Texas Global is the university's global engagement arm and a recognized leader in international education, based on the success of the programs we deliver and the number of individuals we support. We serve more than 9,000 international students and scholars, as well as more than 4,600 students on education abroad programs annually. Texas Global advances UT Austin’s academic mission by leading, supporting, and coordinating the university’s international engagement efforts, fostering strategic partnerships on campus and abroad, welcoming a cadre of impressive international students and scholars to campus, and creating opportunities for students and faculty to engage with peers and institutions around the world. Texas Global is comprised of nine units, home to over 140 staff members, and continued growth of the organization is expected. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. The assistant international student advisor serves as a vital resource for international students navigating their educational journey in the United States. This role on the International Student and Scholar Services (ISSS) team combines expertise in immigration regulations with a passion for student success to create a supportive environment for our varied international community. The assistant international student advisor supports students through expert guidance on immigration matters while ensuring institutional compliance with federal regulations. This position reports to the senior international student advisor.

Requirements

• Bachelor's degree and one year of related international experience.
• Demonstrated analytical skills and ability to interpret and apply complex regulations.
• Exceptional customer service orientation with a student-centered approach.
• Superior written communication skills with meticulous attention to detail.
• Professional demeanor and diplomatic approach to cross-cultural communication.
• Strong intercultural competence and sensitivity to various student needs.
• Proven public speaking abilities and experience delivering presentations to various audiences.
• Self-motivated work style with ability to function effectively both independently and collaboratively.
• Exceptional organizational skills and ability to manage competing priorities.
• Resilience and adaptability in a dynamic, high-volume environment.
• Relevant education and experience may be substituted as appropriate.
• Due to federal database requirements, only U.S. citizens and permanent residents may apply for this position.

Nice To Haves

• Experience advising international students on F-1 regulations in a university setting.
• Experience working with various international populations.
• Understanding of international student adjustment challenges.
• Experience living or studying abroad.

Responsibilities

• Serve as Department of Homeland Security Designated School Official and provide general guidance to F-1 international students regarding immigration regulations and policies
• Issue I-20 documents and process immigration requests with precision and meticulous attention to regulatory requirements
• Maintain and update student records in the Student and Exchange Visitor System (SEVIS) in accordance with federal regulations
• Stay current with evolving immigration policies and contribute to the team's collective expertise
• Collaborate with ISSS leadership, as needed, to interpret and apply complex immigration regulations, exercising sound judgment within your scope of authority
• Manage inquiries through the departmental communication channels with professionalism, cultural sensitivity, and attention to detail
• Provide clear, accurate guidance to international students on immigration status, benefits, and compliance requirements
• Liaise with federal agencies regarding student immigration benefits, serving as an advocate for students when appropriate
• Host engaging webinars and workshops that translate complex immigration regulations into accessible information
• Help maintain website information regarding programs, services, and related resources for international students
• Contribute to critical programming initiatives, including new student orientation, intercultural and social events, and specialized workshops
• Work as a highly functioning, collaborative member of the student advising team to support the needs of UT Austin’s international student community
• Coordinate with front desk personnel to ensure seamless service delivery and appropriate response prioritization
• Support and assist administrative staff with efficient in-person services for time-sensitive documents, including travel signatures, course drop forms, and verification letters
• Identify opportunities for process improvement that benefit both students and the institution
• Transform routine administrative interactions into opportunities to build rapport with students
• Champion ISSS and Texas Global priorities through active participation in programs and community-building events
• Contribute to innovation through collaborative participation in staff meetings and working groups focused on enhancing service delivery
• Foster a sense of belonging by supporting and staffing programs that connect international students and scholars with each other and the greater University community

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees