Assistant Installation Manager

Andersen•Rancho Cordova, CA

1d•Hybrid

About The Position

Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek. Lead From the Field. Develop Teams. Deliver Exceptional Results. At Renewal by Andersen, we believe our installation teams are the final and most important step in delivering an exceptional homeowner experience. That's why we're looking for an Assistant Installation Manager who is ready to lead from the front, support our installers, solve problems in real time, and help build a culture of quality, accountability, and excellence. This is an exciting opportunity for an experienced installer, crew lead, foreman, or construction professional who is ready to take the next step into leadership. You'll work closely with the Installation Manager while gaining valuable experience in team development, operational leadership, customer satisfaction, and business management. If you're passionate about quality craftsmanship, developing people, and creating great customer experiences, we'd love to meet you.

Requirements

3+ years of installation, construction, remodeling, or related industry experience
Experience as a Lead Installer, Crew Lead, Foreman, or similar leadership role
Knowledge of residential window and door installation practices
Strong understanding of job-site safety requirements
Excellent problem-solving and organizational skills
Strong communication and customer service abilities
Experience coaching, mentoring, or developing others
Proficiency with Microsoft Office and mobile technology
Valid driver's license with an acceptable driving record

Nice To Haves

OSHA 10 Certification
Lead Renovator Certification (RRP)
Experience managing subcontractor relationships

Responsibilities

Assist in coordinating daily installation schedules and field activities
Conduct job-site visits to monitor quality, productivity, and customer satisfaction
Troubleshoot installation challenges and provide technical support
Ensure projects stay on schedule and meet company expectations
Jump in and provide hands-on assistance when needed
Conduct homeowner walkthroughs and project follow-ups
Address homeowner questions and concerns professionally and promptly
Help ensure every customer receives a positive, memorable experience
Partner with teams to reduce warranty issues and improve satisfaction scores
Support onboarding and training efforts for new installers
Provide coaching on installation best practices and quality standards
Help subcontractors improve performance and efficiency
Build strong working relationships with installation crews and field teams
Lead by example and promote a safety-first culture
Conduct job-site safety observations
Reinforce company safety standards and regulatory compliance
Support safety training and documentation efforts
Identify opportunities to improve efficiency and installation quality
Support initiatives that reduce callbacks and warranty claims
Monitor installation performance and quality metrics
Partner with Operations, Warehouse, and Project Management teams to keep projects running smoothly