Assistant Innkeeper

Kings Courtyard Inn•Charleston, SC

2d•Onsite

About The Position

Charming Inns is seeking an Assistant Innkeeper at its Kings Courtyard Inn property to assist with the overall management and hospitality at its historic boutique hotels. The Assistant Innkeeper is tasked with upholding its world-class reputation for hospitality, service, and luxury. The Assistant Innkeeper is directly responsible for the Front Desk/Concierge, Bell Staff, Guest Services, and the maintenance of the physical plant.

Requirements

Customer-oriented and friendly with a passion for providing exceptional customer service.
Two years of experience in the Hotel/Hospitality Industry - preferably in a supervisory position
Able to work both independently and as a member of various teams while maintaining a high level of performance.
Strong organizational, problem-solving, and analytical skills
Proven ability to supervise and motivate staff.
Must be able to demonstrate a proficiency with computers, familiarity with Microsoft Office programs and general knowledge of booking and reservation software.
Must have flexible, full time availability including weekends and holidays.

Nice To Haves

Bachelor's Degree in Hospitality or related field preferred.

Responsibilities

Review all daily arrivals and ensure special requests are adhered to.
Assist with arrivals and departures as needed and review third party reservations.
Respond to inter-office email system and external communications.
Ensure all Service Standards are met by employees.
Provide technical support for the property management system.
Responsible for gift shop and office supply inventory.
Review daily checklist with bell staff.
Ensure all Service Standards are met by employees.
Ensure gathering area is prepared for nightly social hour.
Inspect the property and identify deficiencies.
Prepare bank deposits, review petty cash requests.
Register A/R and A/P daily including commission reports.
Review attendance records and prepare payroll reports.
Prepare monthly expenditure reports.