Assistant III Trading Support

Bunge•Chesterfield, MO

About The Position

This Trade Support position is part of the US Liquids Customer Service team, which serves as the liaison between customers, logistics, credit, and the commercial trading group. The customer service-focused Trade Support Representative provides timely, efficient, and proactive responses to customer inquiries, using each interaction to demonstrate Bunge’s commitment to excellent customer service and value-added support. The role also manages contracts for US and Canada trade accounts and performs additional duties assigned by the Key Account Specialist Supervisor.

Requirements

Bachelor’s degree in Business or a related field.
More than three years of customer service experience, with demonstrated ability to build and maintain strong customer relationships.
Excellent interpersonal and communication skills, including verbal and written communication and professional phone and email etiquette.
Familiarity with the CBOT exchange and fundamentals of futures and basis trading.
Proficiency in Microsoft Office applications, particularly Excel.

Nice To Haves

Experience with SAP, Tableau, and Salesforce is highly desirable.
Experience in agribusiness or a related industry is a plus.

Responsibilities

Manage a portfolio of trade accounts, ensuring accuracy and achievement of on-time delivery expectations.
Coordinate shipment and order changes based on delivery windows, inventory availability, and customer fill-rate requirements.
Manage contracts, including system entry, pricing, and timely contract balance reporting.
Apply contracting policies and procedures for contract quantities, entry, and approvals.
Investigate and resolve price discrepancies using knowledge of price structures, margin expectations, and costs within the SAP price routine.
Complete BTB and intercompany contract entry and pricing as requested by the Refined Oils Trade Team.
Serve as a main contact and liaison between customers and internal Commercial, Operations, Product Management, and Supply Chain teams.
Synthesize information from multiple sources to identify trends and develop actions using analytical reasoning and creative problem-solving.
Assist the Customer Service Supervisor with escalations to resolve operational and customer issues.
Perform additional duties assigned by the Key Account Specialist Supervisor.