Assistant II - Educational Technology Support (Hourly)

Austin Community College • Austin, TX

4d • Onsite

About The Position

Provides complex clerical and administrative support to a departmental office or program. This position is an in-person, on-campus part-time position at the Round Rock Campus.

Requirements

• Office procedures and practices.
• Customer service techniques.
• Maintaining an established work schedule.
• Establishing and maintaining effective internal and external relationships.
• Maintaining confidentiality of work-related information and materials.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Entering data, maintaining files, and performing other clerical duties.
• Effective customer-orientation when working with a multicultural population.
• Use a variety of spreadsheet, word processing, database, and presentation software.
• Ability to operate computers and tablet devices.

Nice To Haves

• Use of Zoom, Blackboard, and other academic technologies is a plus.
• Ability to operate projectors, microphones, and other AV technologies is a plus.

Responsibilities

• Facilitate the checkout of available technology to faculty and staff.
• Troubleshoot and resolve issues with classroom audio/visual technology.
• May review and provide recommendations to update departmental webpages and/or knowledge bases.
• Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from ACC faculty and staff.
• Corresponds with other ACC teams and departments including IT Services, Student Technology Services, etc. on behalf of ACC faculty and staff.
• May be assigned responsibility for special projects such as scheduling rooms, compiling information packets, creating spreadsheets, charts, and graphs, and other projects.

Benefits

• medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed