Assistant II - Educational Technology Support (Hourly)

Austin Community College District • Round Rock, TX

4d • Onsite

About The Position

Provides complex clerical and administrative support to a departmental office or program. This position is an in-person, on-campus part-time position at the Round Rock Campus. The role involves facilitating the checkout of technology, troubleshooting audio/visual equipment, and assisting faculty and staff with technology-related inquiries. The position also supports departmental operations through various administrative tasks and special projects.

Requirements

• Knowledge of office procedures and practices.
• Knowledge of customer service techniques.
• Maintaining an established work schedule.
• Establishing and maintaining effective internal and external relationships.
• Maintaining confidentiality of work-related information and materials.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Entering data, maintaining files, and performing other clerical duties.
• Effective customer-orientation when working with a multicultural population.
• Use a variety of spreadsheet, word processing, database, and presentation software.
• Ability to operate computers and tablet devices.
• Work is routinely performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.
• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Nice To Haves

• Use of Zoom, Blackboard, and other academic technologies is a plus.
• Ability to operate projectors, microphones, and other AV technologies is a plus.

Responsibilities

• Facilitate the checkout of available technology to faculty and staff.
• Troubleshoot and resolve issues with classroom audio/visual technology.
• May review and provide recommendations to update departmental webpages and/or knowledge bases.
• Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from ACC faculty and staff.
• Corresponds with other ACC teams and departments including IT Services, Student Technology Services, etc. on behalf of ACC faculty and staff.
• May be assigned responsibility for special projects such as scheduling rooms, compiling information packets, creating spreadsheets, charts, and graphs, and other projects.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed