Assistant Housekeeping Manager

SARACEN DEVELOPMENT LLC•Pine Bluff, AR

12h•Onsite

About The Position

The hotel housekeeping assistant manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensure guest rooms, public areas, and back-of-house spaces are clean, safe, well maintained, and presented to brand standards. This role helps supervise housekeeping team members, coordinates room status and service priorities with other departments, monitors quality and productivity, and assists with training, scheduling, inventory, and guest service recovery.

Requirements

Must be 21 years of age or older upon employment.
High school diploma or equivalent required.
Two to four years of housekeeping experience in a hotel or similar lodging environment preferred.
Previous supervisory or lead experience in housekeeping strongly preferred.
Knowledge of housekeeping operations, room inspection standards, cleaning methods, chemical handling, and linen control.
Ability to lead a team, assign work, provide coaching, and maintain accountability.
Strong attention to detail, organization, time management, and problem-solving skills.
Effective verbal and written communication skills and the ability to work collaboratively across departments.
Basic computer skills and ability to use hotel systems, email, spreadsheets, and mobile inspection or task tools as applicable.
Ability to work a flexible schedule, including weekends, holidays, and varied shifts based on business needs.
Bilingual communication skills are a plus.

Nice To Haves

associate degree or coursework in hospitality management preferred.

Responsibilities

Assist in directing daily housekeeping operations for guest rooms, public areas, laundry, and storage areas as assigned.
Supervise room attendants and guest room runners to ensure completion of assigned work.
Inspect cleaned rooms and public spaces for cleanliness, presentation, safety, and compliance with hotel standards.
Coordinate with Front Office, Maintenance, and other departments regarding room status, guest requests, out-of-order rooms, and service priorities.
Help prepare daily assignments, staffing plans, and work schedules based on occupancy, arrivals, departures, and special events.
Train, coach, and support team members on cleaning procedures, chemical safety, service standards, and proper equipment use.
Monitor housekeeping productivity, quality scores, supply usage, and labor efficiency; report issues and recommend improvements.
Maintain inventory of linen, terry, cleaning chemicals, amenities, and operating supplies; assist with ordering and stock control.
Respond promptly and professionally to guest concerns related to housekeeping and help resolve service issues.
Ensure compliance with company policies, health and safety procedures, lost-and-found procedures, and applicable sanitation requirements.
Assist with opening and closing duties, recordkeeping, shift communication, and departmental reports.
Support hiring, onboarding, performance coaching, and corrective action documentation as directed.
Perform other related duties as assigned to support hotel operations and guest satisfaction.