Assistant Housekeeping Manager

High Hampton•Cashiers, NC

1d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This role provides leadership daily and leads the team on days when the Executive Housekeeper is not present. The Assistant Housekeeping Manager must maintain a positive attitude around all team members, setting the mood for that shift. High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing and other water-related activities and top-notch high-country cuisine. From ensuring our guests have a memorable stay to providing renowned cuisine, High Hampton provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

Requirements

High School Diploma or equivalent required
Basic knowledge of computers
A working understanding of Microsoft Outlook, Word and Excel
Must be able to communicate effectively with guests, managers, and team members
Understanding of basic math
Must be able to understand scheduling, purchasing, inventory, and stock
Must be able to think quickly
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Being on your feet for long periods
Must be able to lift up to 50 lbs.
Must be able to safely operate a company vehicle or golf cart
Must be able to work outdoors in all weather conditions

Nice To Haves

Hospitality experience preferred

Responsibilities

Build daily operating boards using Excel and Opera Hospitality Software
Communicate and follow up on all issues with design/maintenance
Ensure all “turns” are ready for arrival by 4 pm
Communicate constantly with FD, MT, DR, GR – varies depending upon occupancy
Help clean rooms as needed
Ensure carts are cleaned out and plugged up at the end of the day
Assist in the interview/hiring process
Assist in disciplinary actions (i.e. coaching, written warnings, termination)
Run daily reports and assign rooms
Conduct line-up
Follow Up on team member’s whereabouts
Motivate staff and maintain a positive attitude / provide leadership
Inspect rooms for arrivals
Inspect commons areas
Inspect and make up rooms
Oversee pantry stocking in all areas
Report any maintenance or design issues
Organize daily room cleans
Ensure all make-ups are completed while the guest is out of the room
Maintain the service center bathrooms
Maintain the operation center bathrooms, break room, and laundry room
Plan and schedule staff according to occupancy
Purchase supplies, amenities, and linen as needed
Oversee training of new employees
Manage all administrative duties of HK (incentive program, room scores, payroll, team times article)
Will be asked to work and/or assist on both AM and PM shifts
Maintain an impeccable attendance record
Be sure team members are on their room assignments
Do not allow team members to work two or more in a room
Any team member not busy, would need an assignment or be sent home
Follow up on breaks; are they clocked out properly
Be able to send team members home as the day comes to a close