Assistant Housekeeping Manager

Hotel 48Lex NYC•New York, NY

4d•$22 - $24•Onsite

About The Position

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. This role offers a potential career path to Executive Housekeeper, Operations Manager, and Assistant General Manager. The Hotel 48LEX, located in Manhattan's Midtown East, offers a sophisticated guesthouse experience in an upscale boutique hotel setting, providing high-style accommodations, signature amenities, and thoughtful guest services. This property is part of the Echelon Luxury & Lifestyle division of HHM Hotels.

Requirements

One year previous housekeeping supervisor experience required.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Prepare schedules based upon occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
Maintain departmental expenses in line with budget as described by General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.