Assistant Housekeeping Manager - Grand Canyon Hotel & Suites

Xanterra Travel Collection•Tusayan, AZ

2d•Onsite

About The Position

Join the team at Grand Canyon Hotel & Suites, Xanterra’s newest property in Tusayan, Arizona—just one mile from the South Rim entrance of Grand Canyon National Park. As part of Xanterra’s legacy of hospitality at the Grand Canyon, this 197-room hotel is a unique opportunity to work in a world-famous destination while being part of a team that values service, sustainability, and unforgettable experiences. The Assistant Housekeeping Manager is responsible for the general administration and operation of the Housekeeping Department (Rooms, Floors, Public Area), and provides supervision, direction and leadership to ensure friendly, efficient and customer-oriented service in the Housekeeping and Laundry department. Works closely and professionally with Front Office, Maintenance, GM, suppliers and outside contractors.

Requirements

Working knowledge of Housekeeping operations and procedures acquired through at least 2-3 years’ experience in a hospitality housekeeping supervisory position.
Strong managerial and leadership skills (conflict resolutions, coaching, development).
Verbal comprehension (Understand oral and written communications, follow detailed directions to ensure proper delivery and pickup of guest baggage.
Strong organizational and time management skills (ability to handle multiple priority’s at one time).
Basic computer skills.
Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, reaching outward and using wrist motion.
Reaching above shoulder, bending, lift or carry up to 20 lbs.
Occasionally sit, climb, crawl, squat or kneel, lift/carry and push or pull up to 75lbs.
Will be required to stand long periods of time and to occasionally walk up flights of stairs.

Responsibilities

Fully understand and support Xanterra Mission Statement and Core Values.
Focus on always providing exceptional quality of service to guests while maximizing profitability, both in how work is conducted and quality of work.
Ensure adherence for self, and all assigned staff, to all prescribed Company, statutory/regulatory policies, and procedures such as Hospitality Standards, Sustainability, and Health & Safety (EHS) etc.
Oversee guest room standards of cleanliness and guest satisfaction. Perform and document routine facility inspections and evaluations/thoroughly.
Oversee performance management of housekeeping and laundry units through effective initial training and on-going trainings, coaching, feedback and discipline as needed.
Coordinate the cleaning and preparation of guest rooms prior to guest arrival, and after departure. Conduct and/or coordinate final inspections prior to guest arrival per established procedures.
Work with Lodging Manager to coordinate all maintenance reports and documentation, to include identification, communication, and follow-up for guest rooms and public areas.
Work with Lodging Manager to coordinate the ongoing cleaning, preparation, and general order of all common areas including restrooms, hallways, and meeting rooms.
Work with Lodging Manager to coordinate needs to include tours, groups, VIP’s, daily occupancies, out-of-order rooms, and all other special needs that may arise.
Under the instruction of the Lodging Manager, accurately enter daily data, documenting the rooms cleaned by each housekeeper on payroll spreadsheet.
Assess overall condition of rooms and building in conjunction with Lodging Manager as needed.
Assist Lodging Manger to keep an accurate inventory of linens, supplies, furniture and amenities and order to replace or enhance these items in accordance to the prepared budget. Work with Lodging Manager to follow budgetary guidelines.
Coordinate the scheduling of staff for housekeeping operations and related tasks as necessary.
Maintain quality communication with department heads across all outlets on relevant topics. Such as changes in operations, maintenance requests, issues that impact in-house guests, etc.
Other duties as assigned.