Assistant Hotel Manager - Full Time (Shifts Vary)

Oaklawn•Hot Springs, AR

10d•Onsite

About The Position

Oaklawn is seeking a talented individual to become an Assistant Hotel Manager. This role is responsible for directly supervising all front office personnel and ensuring the proper completion of all front office duties. The Assistant Hotel Manager directs and coordinates the activities of the front desk, reservations, guest services, and related areas, with a focus on continuous team member training to provide consistent exceptional guest service. The ideal candidate will always present a friendly and professional image at the Hotel/Casino.

Requirements

Must be at least 21 years of age.
Bachelor’s Degree in hospitality management or related field required.
Minimum 3 years’ experience in hotel/hospitality operations required.
Proficient in Microsoft Word, Excel, and PowerPoint.
Must be able to handle several projects and tasks at the same time.
Must be able to perform the physical job duties of all Front Desk team members.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Responsibilities

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Maintains strict confidentiality in all departmental and company matters.
Provides impeccable guest service to all guests.
Trains, cross-trains, and retrains all front office personnel.
Schedules the front desk staff.
Acts as the Hotel’s Administration representative in the absence of the Front Desk Manager.
Supervises workload during shifts.
Reviews daily front office work and activity reports generated by Night Audit.
Demonstrates exceptional leadership skills by employing a “can do” attitude – accepts personal responsibility for departmental and hotel service scores and revenues as well as the actions and results of subordinates.
Ability to drive revenue through exceptional salesmanship and by inspiring others to achieve revenue goals.
Works within the allocated budget for the front office.
Receives information from the previous shift supervisor and passes on pertinent details to the oncoming supervisor.
Enforces all cash-handling, check-cashing, and credit policies.
Upholds the hotel's commitment to hospitality.
Prepares performance reports related to front office.
Ensures implementation of all hotel policies and house rules.
Ensures logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensures that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Monitors all VIP's, special guests and requests.
Follows established procedures and policies of the Oaklawn Racing Casino Resort.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determines work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).