Assistant Home Shopping Manager

Albertsons•Bedford, TX

1d•Onsite

About The Position

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing daily online fulfillment operations, team supervision, customer service execution, and order accuracy. This role helps ensure efficient order picking, staging, and delivery while maintaining high standards for productivity, safety, and customer satisfaction.

Requirements

Previous retail, grocery, or e‑commerce fulfillment experience preferred
Prior leadership, lead, or supervisory experience a plus
Strong organizational, multitasking, and time management skills
Ability to work in a fast‑paced, deadline‑driven environment
Strong communication and customer service skills
Ability to lift up to 50 pounds and work in refrigerated and frozen environments
Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays

Responsibilities

Assist with daily D.U.G operations, including order picking, staging, dispensing, and delivery accuracy
Support supervision, training, and development of D.U.G associates on processes, productivity standards, and customer service expectations
Ensure online orders are fulfilled accurately, on time, and in accordance with company procedures
Help manage labor, workload distribution, and task prioritization throughout the day
Monitor order quality, substitutions, and customer satisfaction metrics
Support execution of safety procedures, including parking lot, curbside, and equipment safety
Assist with inventory accuracy, item availability, and communication with store departments
Respond to customer inquiries, concerns, and service issues in a professional manner
Communicate department conditions, performance results, and opportunities to store leadership
Help maintain clean, organized staging areas, coolers, freezers, and workspaces
Support new initiatives, technology updates, and process improvements for online fulfillment
Uphold company standards for service, productivity, safety, and loss prevention