Assistant Home Shopping Manager

Albertsons Companies • Mansfield, TX

6h • Onsite

About The Position

This role supports the D.U.G. (Drive Up & Go) Manager in overseeing all aspects of the online grocery pickup operation. The Assistant D.U.G. Manager is responsible for helping ensure exceptional customer service, order fulfillment accuracy, operational efficiency, associate development, and achievement of department performance goals. This position plays a key role in delivering a seamless online shopping experience while maintaining company standards and productivity expectations.

Requirements

• Strong customer service and communication skills.
• Leadership and team-building abilities.
• Strong organizational and time management skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Detail-oriented with a focus on order accuracy.
• Basic computer and technology skills.
• Strong problem-solving and decision-making abilities.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds with or without reasonable accommodation.
• Frequent bending, reaching, twisting, and lifting.
• Ability to work indoors and outdoors during customer pickup activities.
• Ability to safely operate carts, pallet jacks, and department equipment.

Nice To Haves

• Previous grocery retail, e-commerce, customer service, or fulfillment experience preferred.
• Prior supervisory, lead, or management experience preferred.
• Experience working in a fast-paced retail environment preferred.

Responsibilities

• Assist in managing the daily operations of the Drive Up & Go department.
• Support efficient order fulfillment, staging, and customer pickup processes.
• Monitor order volume and staffing needs to ensure service levels are achieved.
• Ensure all online orders are accurately selected, packed, and prepared on time.
• Maintain department organization, cleanliness, and operational readiness.
• Support implementation of company programs, initiatives, and operational procedures.
• Deliver outstanding customer service and ensure a positive online shopping experience.
• Assist customers with order questions, substitutions, pickups, and issue resolution.
• Address customer concerns professionally and in a timely manner.
• Promote a customer-first culture among all department associates.
• Monitor customer satisfaction metrics and identify improvement opportunities.
• Assist with recruiting, onboarding, training, and development of department associates.
• Provide daily direction, coaching, and support to team members.
• Help establish performance expectations and accountability standards.
• Foster teamwork, engagement, and a positive work environment.
• Lead by example through professionalism, dependability, and strong customer service.
• Ensure accurate item selection and proper handling of customer orders.
• Monitor substitution practices to meet customer expectations and company guidelines.
• Verify orders are staged and delivered according to established procedures.
• Ensure perishable products are handled and stored according to food safety standards.
• Support continuous improvement efforts to increase efficiency and order accuracy.
• Ensure compliance with company policies, food safety regulations, and workplace safety standards.
• Promote safe work practices when handling products and operating equipment.
• Maintain compliance with all operational and regulatory requirements.
• Assist with department audits, evaluations, and corrective action plans.
• Support achievement of department sales, labor, productivity, and customer satisfaction goals.
• Monitor productivity metrics and identify opportunities for improvement.
• Assist with scheduling and labor management to support operational needs.
• Help reduce shrink and operational inefficiencies through proper processes and controls.
• Review department performance reports and assist with action planning.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed