Home Shopping Manager

Albertsons Companies•Coppell, TX

1d•Onsite

About The Position

The Home Shopping Manager is responsible for leading all Home Shopping (e‑Commerce/Online Pickup & Delivery) operations to deliver a fast, accurate, and customer‑focused experience. This role oversees order fulfillment, labor planning, quality standards, and associate development while ensuring efficient execution, inventory accuracy, and compliance with company policies.

Requirements

Leadership experience
Experience in e-commerce or online grocery operations
Knowledge of order fulfillment, labor planning, and quality standards
Understanding of inventory accuracy and compliance with company policies
Ability to train, coach, and develop associates
Skills in scheduling labor effectively
Accountability for attendance, productivity, order accuracy, and policy compliance
Experience in hiring, onboarding, training, and performance management
Proficiency in overseeing daily operations including picking, staging, pickup, and delivery coordination
Ability to ensure accurate and timely order fulfillment according to quality standards
Skills in monitoring order flow, substitutions, cancellations, and customer communications
Knowledge of company Home Shopping programs, processes, and technology tools
Ability to partner with department managers on product availability and inventory alignment
Skills in monitoring key performance indicators (fill rate, pick speed, on-time fulfillment, labor productivity, customer satisfaction)
Ability to implement action plans for performance improvement
Skills in controlling supplies, shrink, and operational costs
Ability to deliver a seamless customer experience
Skills in addressing customer concerns and service issues
Ability to model and reinforce customer service expectations
Knowledge of company policies, food safety, safety, and regulatory requirements
Ability to maintain clean, organized, and safe staging and storage areas
Skills in partnering with Store Leadership, Service Operations, and department managers
Willingness to serve as Manager on Duty as assigned

Responsibilities

Lead, train, coach, and develop Home Shopping associates to meet performance, accuracy, and service expectations.
Schedule labor effectively to support order volume, peak demand, and delivery windows while controlling labor costs.
Maintain accountability for attendance, productivity, order accuracy, and policy compliance.
Support hiring, onboarding, training, and performance management for Home Shopping associates.
Oversee daily Home Shopping operations, including order picking, staging, pickup, and delivery coordination.
Ensure orders are fulfilled accurately, on time, and according to quality standards.
Monitor order flow, substitutions, cancellations, and customer communications.
Ensure proper execution of company Home Shopping programs, processes, and technology tools.
Partner with department managers to ensure product availability, accurate substitutions, and inventory alignment.
Monitor key performance indicators such as fill rate, pick speed, on‑time fulfillment, labor productivity, and customer satisfaction.
Implement action plans to improve performance, reduce errors, and increase efficiency.
Control supplies, shrink, and operational costs related to Home Shopping.
Deliver a seamless, friendly, and reliable Home Shopping experience.
Address customer concerns, substitutions, and service issues promptly and professionally.
Model and reinforce customer service expectations with associates during pickup and delivery interactions.
Ensure compliance with company policies, food safety, safety, and regulatory requirements.
Maintain clean, organized, and safe staging and storage areas.
Partner with Store Leadership, Service Operations, and department managers to support storewide goals.
Serve as Manager on Duty as assigned.