Assistant Home Shopping Manager

Albertsons • Duncanville, TX

2d • Onsite

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, e-commerce, or customer service experience preferred.
• Leadership or supervisory experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and technology proficiency.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, kneel, and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in refrigerated, freezer, and outdoor pickup environments.
• Ability to safely operate department equipment, carts, and handheld devices.

Responsibilities

• Assist in the daily operation of the Home Shopping/Drive Up & Go department.
• Support scheduling, labor planning, and workload distribution to meet service goals.
• Monitor order fulfillment processes to ensure accuracy, quality, and timeliness.
• Help maintain compliance with company policies, procedures, and operational standards.
• Ensure department equipment, technology, and workspaces are properly maintained and operational.
• Assist in achieving productivity and performance metrics.
• Deliver and promote exceptional customer service.
• Assist customers with order-related questions, substitutions, and issue resolution.
• Support efficient customer pickup and delivery experiences when applicable.
• Resolve customer concerns in a professional and timely manner.
• Foster a customer-first culture focused on convenience and satisfaction.
• Assist with training, coaching, and developing Home Shopping associates.
• Provide direction and support to team members throughout daily operations.
• Help communicate department expectations, goals, and performance standards.
• Promote teamwork, accountability, and a positive work environment.
• Provide leadership coverage in the absence of the Home Shopping Manager.
• Monitor order picking activities to ensure accuracy and product quality.
• Verify proper handling of substitutions and out-of-stock situations.
• Support accurate inventory practices to improve order fill rates.
• Ensure products are selected according to quality and freshness standards.
• Assist with monitoring and maintaining department supplies and equipment.
• Maintain compliance with all company safety programs and operating procedures.
• Ensure a safe environment for associates and customers.
• Support proper food safety, sanitation, and product handling practices.
• Identify and address safety concerns in a timely manner.
• Assist with accident prevention and incident reporting procedures.
• Support department sales, productivity, and profitability goals.
• Assist with labor management to meet budget expectations.
• Monitor operational trends and identify opportunities for improvement.
• Help drive customer growth and online order participation.
• Support implementation of company programs and promotional initiatives.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED