Assistant Home Shopping Manager

Albertsons Companies•Fort Worth, TX

9h•Onsite

About The Position

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all e-commerce and pickup operations, ensuring accurate order fulfillment, on-time service, and an exceptional customer experience. This role assists in leading the D.U.G team, driving productivity, maintaining quality standards, and supporting operational execution from order picking through customer pickup.

Requirements

Previous retail, grocery, or e-commerce fulfillment experience preferred
Supervisory or leadership experience strongly preferred
Strong organizational and time management skills
Ability to work in a fast-paced, high-volume environment
Strong communication and problem-solving skills
Ability to lift up to 50 lbs and work in varying temperature conditions

Nice To Haves

Leadership and team coordination
Accuracy and attention to detail
Time management and urgency
Customer service focus
Adaptability and problem-solving

Responsibilities

Assist in managing daily D.U.G operations, including order picking, staging, and customer handoff
Ensure all online orders are fulfilled accurately, on time, and according to company standards
Monitor order flow and adjust staffing or priorities to meet demand
Support system execution, including handheld devices and order management tools
Help supervise, train, and develop D.U.G associates
Assign roles (pickers, runners, loaders) and manage workflow throughout the shift
Reinforce productivity expectations and accuracy standards
Provide real-time coaching and feedback to improve performance
Ensure a fast, friendly, and accurate pickup experience for customers
Address and resolve customer concerns, substitutions, or order issues
Maintain clear communication with customers regarding order readiness and substitutions
Promote a positive and professional service environment
Verify product quality, freshness, and accuracy before orders are staged or dispensed
Ensure proper substitutions align with customer preferences and company guidelines
Maintain organization and accuracy within staging and holding areas
Monitor key performance metrics such as pick rate, order accuracy, and on-time fulfillment
Identify opportunities to improve efficiency and execution
Support scheduling and labor planning based on forecasted order volume
Communicate out-of-stocks and substitution opportunities to department teams
Ensure proper handling of perishable and temperature-sensitive items
Maintain organized staging, cooler, and freezer areas
Follow all safety procedures, including proper lifting and cart handling
Ensure compliance with food safety standards for perishable goods
Maintain a clean, safe, and hazard-free workspace
Report equipment or system issues promptly