Assistant Home Shopping Manager

Albertsons Companies•Fort Worth, TX

2d•Onsite

About The Position

The Assistant D.U.G Manager supports the Drive Up & Go (online pickup/delivery) operation by ensuring efficient order fulfillment, exceptional customer service, and strong team performance. This role partners with the D.U.G Manager to drive productivity, accuracy, and overall digital sales growth while maintaining company standards.

Requirements

High school diploma or equivalent preferred
Prior experience in grocery, e-commerce, or order fulfillment preferred
Leadership or supervisory experience is a plus
Strong organizational, time management, and communication skills
Ability to work in a fast-paced, high-volume environment

Responsibilities

Assist in overseeing daily D.U.G operations including order picking, staging, and customer handoff
Ensure all orders are fulfilled accurately, on time, and meet quality standards
Monitor workflow and adjust staffing or priorities to meet order volume demands
Support execution of all company processes and operational procedures
Help supervise, train, and coach D.U.G associates to drive performance and accountability
Assign daily tasks and monitor completion to ensure department efficiency
Lead by example in productivity, accuracy, and customer service
Step in to manage operations in the absence of the D.U.G Manager
Deliver a fast, friendly, and efficient pickup and delivery experience
Address and resolve customer issues professionally and promptly
Ensure clear communication with customers regarding substitutions, delays, or order updates
Ensure proper item selection, substitutions, and order handling
Maintain high standards for product freshness and condition
Monitor and reduce errors, substitutions, and rejected items
Track and support key performance indicators (KPIs) such as order accuracy, wait time, and fulfillment speed
Identify opportunities to improve productivity and customer satisfaction
Assist in implementing action plans to achieve department goals
Ensure all associates follow safety procedures and proper equipment usage
Maintain compliance with company policies and food safety standards
Ensure staging and storage areas are clean, organized, and hazard-free