Assistant Health Center Manager_Clinical Services

PPGNHAIK•Indianapolis, IN

8d•$53,450 - $89,084•Onsite

About The Position

The Assistant Health Center Manager is part of the health center supervisory and management team that provides reproductive health care services, which includes abortion care. The Assistant Manager ensures excellent patient care is provided in our health centers. They are responsible for learning the day-to-day operations of the health center and will be asked to step into this role on days when the Health Center Manager is not onsite.

Requirements

High School Diploma
At least 2 years’ experience working in a health care environment, preferably in a reproductive health setting.
Any equivalent combination of experience, education, and/or training approved by Human Resources and VP of Clinic Operations.
Adhere to our code of conduct, policies, procedures and protocols.
Always demonstrate a high degree of professionalism.
Take action to support our commitment to diversity, equity and inclusion.
Always support and model our customer service standards.
Value continuous learning and seek ongoing training and development.
Present proof of receiving a current flu shot prior to their first day of employment.

Nice To Haves

Knowledge of medical records management systems.
Patient Data software and EMR experience.
Proficiency in Microsoft Office Suite.

Responsibilities

Assisting Health Center Manager and other supervisory team members.
Providing direct patient care and monitors quality of care and services.
Utilizing scheduling systems to ensure maximum productivity and access for patients.
Assisting teams in increasing patient satisfaction by soliciting and tracking feedback and by responding to patient concerns. Help to train all center staff to be fully receptive to patients and to communicate effectively with them.
Accountable for fiscal assets, including doing deposits, tracking errors, ensuring computer batching accuracy and reconciliation, handling petty cash, and monitoring staff for compliance with fiscal standards and policies.
Assisting in tracking health center patient census, developing strategies to increase census to ensure goals are met, and works to involve whole team in goal achievement.
Assisting in monitoring monthly revenue and expenses and working with Health Center Manager on maintaining fiscal goals.
Monitoring and orders supply in health centers. Ensure that inventory is available for use, is properly stored, is of appropriate amount and is up to date.
Meeting regularly with Health Center Manager to discuss site needs, prioritize tasks, share staff updates.
Counts monthly supply inventory and year-end property and supply inventories.
Delegating oversight of task and/or projects as assigned by the Health Center Manager.
Provides supervisory responsibility of center direct reports in the absence of the Health Center Manager.