Assistant Head Teller

Exchange Bank of Ala•Rainbow City, AL

13d•$19 - $22•Onsite

About The Position

The Assistant Head Teller will manage deposits, withdrawals, and other financial interactions while providing excellent customer service for commercial and consumer accounts. The Assistant Head Teller will also manage other tellers within the office in the absence of the Head Teller, ensuring smooth and orderly operation of teller lines and related functions.

Requirements

One year’s experience as a bank teller with little to no losses to the bank.
High school diploma or equivalent required.
Excellent verbal communication skills.
Thorough understanding of customer service.
Ability to remain friendly.
Excellent managerial skills.
Above average knowledge of fundamental mathematics.
Ability to be trustworthy and act with integrity.
Ability to remain calm and to minimize panic in the event of a robbery.

Nice To Haves

Previous experience working directly with the public is preferred.

Responsibilities

Supervises and manages other bank tellers as assigned (in the absence of the Head Teller).
Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and cross-training opportunities.
Collaborates with Office Manager to conduct performance evaluations that are timely and constructive.
Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.
Conducts various banking transactions including cashing checks and accepting deposits.
Issues bank cashier checks.
Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
Records transactions into banking system, producing computer-generated receipts.
Maintains proper currencies and coins in bank drawers.
Balances all monies in cash drawer at the end of each business day.
Calculates daily transactions using appropriate technology, which may include computers or adding machines.
Demonstrates a helpful and friendly attitude.
Identifies and capitalizes on opportunities to sell or promote new bank services.
Maintains the teller area to ensure the safety of all negotiables and confidential records.
Performs other related duties as assigned.
Assigns duties and work schedules to workers to ensure efficient functioning of department (assists Head Teller).
Continued training of employees in customer service and banking procedures in the teller department (assists Head Teller).
Approves checks for payment (assists Head Teller).
Addresses customer complaints (assists Head Teller).
Examines tellers’ reports of daily transactions for accuracy (assists Head Teller).
Orders money for branch from the Gadsden office (assists Head Teller).
Counts and records currency and coin in vault (assists Head Teller).
Studies and standardizes procedures to improve efficiency of subordinates (assists Head Teller).
Prepares composite reports from individual reports of subordinates (assists Head Teller).
Maintains harmony among workers and resolves grievances (assists Head Teller).