Assistant Guest Services Manager

Breckenridge Grand Vacations•Breckenridge, CO

2d•$60,320 - $72,280•Onsite

About The Position

Breckenridge Grand Vacations is seeking an Assistant Guest Services Manager at Grand Colorado on Peak 8 to help lead the Front Desk, Bell/Valet, Activities, and Peak 8 Market teams. The role supports daily operations and helps deliver exceptional guest experiences by mentoring staff, resolving guest concerns, and maintaining hospitality standards. The position also contributes to a positive team culture and participates in company sustainability, community, and employee-engagement initiatives. The position is full-time and exempt. The listed schedule is Saturday, Sunday, and Monday from 2:00 PM to 10:00 PM, and Tuesday and Wednesday from 8:30 AM to 4:30 PM; the schedule may change if needed. Compensation is $60,320–$72,280, depending on experience.

Requirements

At least 3 years of experience in hospitality, resort operations, or guest services; hotel, resort, or timeshare experience is preferred.
At least 1 year of supervisory experience, including coaching, scheduling, and performance management.
Ability to resolve guest concerns professionally and empathetically.
Proficiency in Microsoft Office (Word, Excel, and Outlook) and property management systems.
Ability to work varied shifts, including weekends, holidays, and peak seasons.
Ability to stand for extended periods, lift up to 25 pounds, and assist with valet/bell duties as needed.

Nice To Haves

Bachelor’s degree in Hospitality, Business, or a related field.
Experience in timeshare, luxury hotels, or mountain resort operations.
Experience with budgeting, invoicing, or expense tracking.
Ability to create training materials or lead team workshops.
Familiarity with Summit County, Breckenridge, and seasonal guest needs.
Spanish or other language skills.

Responsibilities

Assist the Guest Services Manager with daily operations of the Front Desk, Bell/Valet, Activities, and Peak 8 Market teams.
Recruit, train, mentor, and evaluate staff, and support their professional growth.
Conduct performance reviews and coaching sessions, and take disciplinary action as needed.
Create and manage staff schedules to ensure shift coverage.
Approve timesheets, handle time-off requests, and ensure payroll compliance.
Serve as the primary contact for escalated guest concerns and resolve them promptly and satisfactorily.
Uphold and enforce company hospitality standards, policies, and procedures.
Monitor and respond to guest feedback, including surveys and online reviews.
Assist with guest check-ins, check-outs, and requests.
Manage inventory, supply orders, and vendor relationships.
Review and approve department invoices for accuracy and budget compliance.
Assist with developing and monitoring department budgets, identifying cost-saving opportunities, and analyzing and reporting budget variances.
Maintain accurate records of staff performance, incidents, and training.
Update training manuals, job descriptions, and operational procedures.
Ensure compliance with safety protocols and handle workers’ compensation claims when necessary.
Participate in emergency response and crisis management procedures.
Coordinate with Housekeeping, Engineering, and other departments to fulfill guest requests and resolve issues.
Assist with room moves, special cleans, and maintenance-related tasks.
Support resort-wide initiatives, sustainability programs, and employee-engagement activities.
Fill in for Front Desk, Bell/Valet, and Activities staff as needed.
Run errands, including bank trips for change orders.
Attend and lead meetings, training sessions, and team-building events.

Benefits

Health, vision, and dental insurance plans.
Company-paid life insurance coverage.
Voluntary life and accidental death and dismemberment insurance.
HSA and FSA-Dependent Care Accounts.
Retirement plan.
Paid time off and sick leave.
Paid volunteer time off.
Bereavement leave.
Biannual bonuses.
Tuition reimbursement.
Employee wellness programs supporting physical and mental health.
Ski and recreation center pass loan programs, lodging and gear discounts, sporting and concert event tickets, pet insurance partner discounts, and occasional-use transferable passes to six premier resorts through the owners’ program.