Assistant Guest Services Manager

Compass Group•New York, NY

1d•$75,000 - $78,000•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Unlike recruitment agencies, Rapport does not engage in temporary contracts. The company is committed to fostering long-term career development and offers comprehensive benefits to its employees who work directly with them. Rapport invests in its employees, providing individual training and development programs to help them achieve their career aspirations and become the best they can be. Joining Rapport means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. This role is more than just a job; it's a meaningful career.

Requirements

Minimum 2 years’ experience of managing reception teams.
A genuine sense of providing 5-star service to both the internal and external clients with the delivery of the reception services.
Excellent oral and written communication skills.

Responsibilities

Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved.
Recruit, train and mentor staff to deliver Platinum Service in every guest interaction.
Adjust and make recommendations to processes when areas are not meeting standards.
Ensure staff are engaged and involved in individual and team building programs.
Assist with the development of training materials to best support the success of the Reception Services Team and consistently revisit guides, manuals and training procedures.
Develop goals and objectives with Guest Services Manager for the Front of House Reception Team annually.
Complete monthly internal audits on guest service functions to ensure client specific standards are being met.
Complete all daily, weekly or monthly reports and submits on a timely basis.
Provide support to ensure the Standard Operating Procedures display current information.