Assistant Guest Services Manager
About The Position
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match.
Requirements
- Resort experience with an emphasis on Front Office and Guest Services.
- Must have previous supervisory experience and excellent communication skills.
- Must have a valid state issued driver’s license and be able to provide a clean DMV printout.
- TIPS Alcohol Certification is required upon hire.
Responsibilities
- Supervises and manages the day-to-day operations of the Guest Services and Parking Operations.
- Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.
- Assist with following all Loss Prevention procedures regarding guest property, safety, and security.
- Assist with continued focus on financial aspects of the department related to revenue and expenses.
- Responsible for all guest services and parking staff and controls all activity within the department.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
