Assistant Guest Services Manager

Breckenridge Grand Vacations • Breckenridge, CO

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About The Position

Breckenridge Grand Vacations is seeking an Assistant Guest Services Manager at Grand Colorado on Peak 8. The role supports the Guest Services Manager and oversees day-to-day operations across the Front Desk, Bell/Valet, Activities, and Peak 8 Market teams. The manager helps deliver exceptional guest experiences by leading, coaching, and developing staff, maintaining hospitality standards, and resolving escalated guest concerns with care.

The position combines team leadership and resort operations with scheduling, payroll coordination, inventory and vendor management, invoice and budget support, recordkeeping, safety compliance, and emergency response. The Assistant Guest Services Manager collaborates with other departments, supports resort-wide and community initiatives, and fills in for operational staff when needed. The role is based at Grand Colorado on Peak 8 and is full-time, exempt. The stated schedule is Saturday through Monday, 2:00 PM–10:00 PM, and Tuesday and Wednesday, 8:30 AM–4:30 PM; the schedule may change as needed.

Requirements

• At least 3 years of experience in hospitality, resort operations, or guest services; hotel, resort, or timeshare experience is preferred.
• At least 1 year of supervisory experience, including coaching, scheduling, and performance management.
• Demonstrated ability to resolve guest concerns professionally and empathetically.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and experience with property management systems.
• Ability to work varied shifts, including weekends, holidays, and peak seasons.
• Ability to stand for extended periods, lift up to 25 pounds, and assist with valet and bell duties as needed.

Nice To Haves

• Bachelor’s degree in Hospitality, Business, or a related field.
• Background in timeshare, luxury hotels, or mountain resort operations.
• Experience with budgeting, invoicing, or expense tracking.
• Experience creating training materials or leading team workshops.
• Familiarity with Summit County, Breckenridge, and seasonal guest needs.
• Spanish or other language skills.

Responsibilities

• Assist the Guest Services Manager in overseeing daily operations of the Front Desk, Bell/Valet, Activities, and Peak 8 Market teams.
• Recruit, train, mentor, and evaluate staff.
• Conduct performance reviews and coaching sessions, and take disciplinary action as needed.
• Create and manage staff schedules to ensure shift coverage.
• Approve timesheets, handle time-off requests, and support payroll compliance.
• Serve as the primary contact for escalated guest concerns and resolve them promptly and satisfactorily.
• Uphold and enforce hospitality standards, policies, and procedures.
• Monitor and respond to guest feedback, including surveys and online reviews.
• Assist with check-ins, check-outs, and guest requests.
• Manage inventory, supply orders, and vendor relationships.
• Review and approve department invoices for accuracy and budget compliance.
• Assist with developing and monitoring department budgets, identifying cost-saving opportunities, and analyzing and reporting variances.
• Maintain records of staff performance, incidents, and training.
• Update training manuals, job descriptions, and operational procedures.
• Ensure compliance with safety protocols and handle workers’ compensation claims when necessary.
• Participate in emergency response and crisis management procedures.
• Coordinate with Housekeeping, Engineering, and other departments to fulfill guest requests and resolve issues.
• Assist with room moves, special cleans, and maintenance-related tasks.
• Support resort-wide initiatives, sustainability programs, and employee engagement activities.
• Fill in for Front Desk, Bell/Valet, and Activities staff as needed.
• Run errands, including bank trips for change orders.
• Attend and lead meetings, training sessions, and team-building events.

Benefits

• Health, vision, and dental insurance plans.
• Company-paid life insurance coverage.
• Voluntary life and accidental death and dismemberment insurance.
• HSA and FSA-Dependent Care Accounts.
• Retirement plan.
• Paid time off and sick leave.
• Paid Volunteer Time Off.
• Bereavement leave.
• Biannual bonuses.
• Tuition reimbursement program.
• Employee wellness programs supporting physical and mental health.
• Ski and recreation center pass loan programs.
• Lodging and gear discounts.
• Sporting and concert event tickets.
• Pet insurance partner discounts.
• Occasional-use transferable passes for access to six resorts through the owners’ program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed