Assistant Golf Professional

Garden of the Gods Resort and Club•Colorado Springs, CO

13d

About The Position

The Assistant Golf Professional supports the Director of Golf/Head Golf Professional in managing initiatives and daily golf operations at Kissing Camels Golf Club. The role is committed to excellent customer service, member and guest satisfaction, and promoting golf. It supports Golf Shop operations, instruction for junior camps and clinics, inventory, tee-time scheduling, customer inquiries, event coordination, tracking golf rounds and customer preferences, maintaining ancillary services such as GHIN, and submitting reports. The position helps enhance the overall experience for members and guests. The Assistant Golf Professional works at the golf operations check-in desk, supports guest check-in and starting play, monitors pace of play, manages merchandise and sales, handles payments, and completes daily reporting and closeout procedures. The role helps coordinate member association play days, member events, outside events, and tournaments, including preparing formats, pairings, scorecards, scoreboards, announcements, results, handicaps, and starting groups. It maintains the tee sheet and monthly golf events calendar, reviews banquet event orders, and coordinates with other departments. The role also manages daily retail inventory and displays, provides product knowledge and appropriate upselling, processes special orders, and assists retail staff. It directs and evaluates outside operations team members and carries out supervisory responsibilities, including hiring, training, scheduling, assigning work, performance reviews, and resolving complaints and problems. The position uses Jonas, Golf Genius, GHIN, and standard office and email software, and maintains proficiency as systems are updated. The Assistant Golf Professional is expected to uphold the resort and club’s brand, culture, mission, and values; deliver attentive and professional service; follow policies and safety guidelines; address feedback using the LEARN Model; and collaborate with coworkers and other departments. The position may work indoors and outdoors, including occasionally in inclement weather, and requires lifting and moving items up to 50 pounds regularly or frequently as described in the posting.

Requirements

Two to four years of previous experience at a high-end private club or resort.
Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience; the posting also lists two years of retail experience and/or training as an alternative qualification.
Proficiency in Golf Genius tournament software and the Jonas point-of-sale system.
Proficiency in Word, Excel, Outlook, and email; familiarity with inventory management systems.
Valid driver's license.
Strong oral and written communication skills and intermediate mathematical proficiency.
Ability to comprehend written materials and speak, read, and write English.
Strong organizational and prioritizing skills; effective problem-solving ability; self-motivation and a desire to continue to grow.
Ability to work effectively under stressful conditions, including addressing complaints and resolving problems.
Neat, professional appearance, friendly demeanor, positive attitude, and high standard of professional conduct.
Ability to collaborate effectively with coworkers and maintain a team-oriented mindset.
Commitment to continuing education.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
Ability to work indoors and outdoors, potentially in inclement weather, and perform the listed physical activities and duties.

Nice To Haves

PGA membership preferred but not required.
College degree preferred.

Responsibilities

Support the Director of Golf/Head Golf Professional in managing golf initiatives and daily golf operations.
Interact with members, resort guests, and team members to provide excellent service and create a positive experience.
Work shifts at the golf operations check-in desk and complete opening and closing procedures.
Assist with guest check-in, starting play, pace-of-play monitoring, merchandise management and sales, cash and credit-card handling, and daily reporting.
Complete daily closeout procedures and make the deposit immediately after each shift.
Coordinate play days for the Kissing Camels Men's and Ladies' Golf Associations, member events, and outside events.
Administer men's events and selected mixed events, including developing formats, preparing sign-up and format sheets, pairings, scorecards and scoreboards, scoring, announcements, results, credit-book earnings, starting groups, applying handicaps, and monitoring play.
Use Golf Genius software to support tournament administration.
Complete the monthly golf events calendar in support of course maintenance, Food & Beverage, and member services.
Maintain the tee sheet in the point-of-sale system and monitor pace of play throughout the day.
Support Men's, Women's, and Couples Member-Guest tournaments.
Review event banquet event orders and coordinate with Golf and other departments to support successful events.
Enforce rules and regulations governing golf course use.
Operate Jonas point-of-sale, Golf Genius, and GHIN handicap software and remain current on system updates.
Maintain proficiency in Jonas, Golf Genius, GHIN, Word, Excel, Outlook, and email.
Manage daily retail inventory, stock merchandise, provide product knowledge, identify appropriate upselling opportunities, and process special orders as needed.
Assist the Director of Retail and golf retail staff as needed; maintain clean, presentable, and stocked merchandise displays and knowledge of merchandise features and benefits.
Direct, coordinate, and evaluate outside operations team members; interview, hire, train, schedule, assign and direct work, appraise performance, reward and discipline employees, and address complaints and problems.
Follow the club's service standards, uphold its brand and values, address feedback using the LEARN Model, and provide guests and members with a fond farewell.
Comply with company policies and procedures and observe safety guidelines.
Perform other assigned duties, assist other departments when needed, and maintain equipment and an organized, professional work environment.
Collaborate continuously with coworkers and communicate across departments.
Maintain a clean, safe, and environmentally responsible work environment.