Assistant General Manager - Moxy & Residence Inn Portland Thompson's Point

Hotel•Portland, ME

9d•Onsite

About The Position

Join the team at the Moxy Hotel & Residence Inn Portland Thompson’s Point, a brand-new dual-branded Marriott hotel bringing fresh energy, style, and hospitality to one of Portland’s most exciting waterfront destinations, newly opened in July 2026. As home to the first Moxy hotel in Northern New England, this is a chance to be part of something new from the very beginning — welcoming guests to a vibrant stay steps from Thompson’s Point’s concerts, events, dining, and culture. As Assistant General Manager, you'll partner with the General Manager to oversee daily hotel operations, coach and develop associates, ensure exceptional guest satisfaction, and maintain the highest standards across every department. This is not a desk job—our leaders are visible, engaged, and willing to jump in wherever needed to support their teams and guests. If you're passionate about hospitality, enjoy developing people, and are ready to grow your career with a company that's expanding, we'd love to meet you.

Requirements

3+ years of hotel management experience.
A genuine passion for hospitality and creating memorable guest experiences.
Proven leadership skills with the ability to inspire, coach, and develop teams.
Strong organizational, analytical, and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Proficiency with Microsoft Office and hotel management systems.
Dependable, adaptable, and committed to operational excellence.

Responsibilities

Lead the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Deliver exceptional guest experiences by ensuring every department consistently exceeds service expectations.
Coach, mentor, and motivate associates while fostering a positive, inclusive, and high-performing team culture.
Assist with recruiting, hiring, onboarding, training, and ongoing performance development.
Support financial goals by helping manage budgets, labor, expenses, and overall hotel profitability.
Champion service excellence through continuous training, quality assurance, and operational consistency.
Recognize and celebrate team achievements while driving associate engagement initiatives.
Build strong partnerships across all hotel departments, including Sales, Finance, Food & Beverage, and Maintenance.
Conduct daily property walks to ensure cleanliness, safety, brand standards, and operational excellence.
Maintain compliance with all Colwen Hotels and brand standards.
Lead by example—rolling up your sleeves and stepping in wherever support is needed.