Assistant General Manager
About The Position
The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed. Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction. Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count. Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements. Have effective interviewing skills and ability to recruit team members. Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming. Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings. Be able to effectively investigate, report and follow-up on employee and guest accidents. Complete all other tasks and duties as assigned.
Requirements
- Ability to manage expenses and maximize service levels.
- Ability to respond to guest requests, complaints, and/or accidents in an attentive, efficient, and courteous manner.
- Ability to maximize room revenue and occupancy.
- Ability to analyze variances, monitor credit card report, and maintain close observation of daily house count.
- Ability to prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements.
- Effective interviewing skills.
- Ability to recruit team members.
- Ability to operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
- Knowledgeable about the accident prevention program.
- Ability to effectively investigate, report, and follow-up on employee and guest accidents.
Responsibilities
- Ensure efficient operations of Front Desk, Housekeeping, and Engineering Departments.
- Provide guests with quality service and a clean and safe environment.
- Manage expenses and maximize service levels.
- Assist and support front of the house operations as needed.
- Respond to all guest requests, complaints, and/or accidents.
- Follow up to ensure guest satisfaction.
- Maximize room revenue and occupancy.
- Analyze variances, monitor credit card report, and observe daily house count.
- Prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements.
- Conduct effective interviews and recruit team members.
- Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
- Be knowledgeable about the accident prevention program.
- Investigate, report, and follow up on employee and guest accidents.
- Complete all other tasks and duties as assigned.
Benefits
- medical
- dental
- vision
- disability
- life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
