Assistant General Manager
About The Position
The Assistant General Manager (AGM) is responsible for reviewing and analyzing P&L statements, providing GAS3 selling experience for DIY and DIFM customers, and achieving personal/store sales goals and service objectives. The role involves managing DIY services such as battery installation and testing, ensuring high standards of customer service, and handling customer complaints. The AGM also performs manager on duty responsibilities, including coaching, floor and phone management, task assignment, safety oversight, and opening/closing duties. Additionally, the AGM is involved in the weekly scheduling process.
Requirements
- Knowledge to review and analyze P&L statement.
- Provide GAS3 selling experience for DIY and DIFM customers.
- Achieve personal / store sales goals and service objectives.
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service including prompt handling of any complaints for product and operational standards.
- Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties).
- Weekly scheduling process.
- Friendly communication.
- Ability to locate and stock parts.
- Safety knowledge and skills.
- Parts and automotive system knowledge skills.
- ASE P2 certified or ASE ready equivalent.
- Ability to execute and train advanced solution, project and product quality recommendations.
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
- Ability to execute and train inventory systems and store equipment.
- Ability to execute and train POS and Parts lookup systems.
- Working knowledge of automotive systems preferred.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring.
- Ability to work an assortment of days, evenings, and weekends as needed.
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment.
- Successful experience managing profitability; proven financial and business acumen.
- High school diploma or general education degree (GED).
- ASE certification preferred, but not required.
Nice To Haves
- Bachelor’s degree in business or a related area preferred.
- Spanish a plus.
Responsibilities
- Review and analyze P&L statements.
- Provide GAS3 selling experience for DIY and DIFM customers.
- Achieve personal/store sales goals and service objectives.
- Manage DIY services including battery installation, testing, and wiper installs.
- Ensure high standards of customer service, including prompt handling of complaints.
- Perform manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties).
- Participate in the weekly scheduling process.
Benefits
- Comprehensive health and wellness benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
