Assistant General Manager

Trulieve•North Port, FL

11d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role is responsible for regulatory compliance and delivering an exceptional customer experience. The position is hourly and reports to the General Manager. The work schedule is 40–45 hours per week, with flexible hours based on store needs and availability required for evenings, weekends, and holidays.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, and to maintain confidentiality and discretion.
Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunications devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass Level 1 and Level 2 background checks.
Must be at least 21 years old.
Ability to function independently and demonstrate flexibility, personal integrity, and effectiveness working with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
A valid driver's license and passing an MVR background check are required at delivery locations only.
Physical ability to move throughout the facility, including tight spaces; manipulate objects of varying sizes and weights; push, pull, lift, carry, and position objects up to 50 pounds; use stools, ladders, or steps; and crouch, stoop, kneel, or crawl.
Visual and auditory acuity, with or without aids, sufficient to perform the job's functions.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that improve service standards and sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review and communicate company SOPs, ensure compliance, and work with the General Manager and other leaders to communicate changes to employees.
Help coach, train, and develop the team, focusing on service standards, accountability, and specific objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager with managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.