Assistant General Manager

Travelodge Santa Teresa•Santa Teresa, NM

About The Position

The Assistant General Manager is responsible for all aspects of hotel operations and supports the General Manager. The role directs and coordinates hotel activities to promote efficient and economical operations while maximizing the hotel’s potential and balancing the satisfaction of guests, employees, and owners. The Assistant General Manager may lead morning meetings in the General Manager’s absence, fill in across departments, and respond to emergencies as required. The position calls for strong management skills, including assigning or delegating work and authority to help achieve goals, and providing coaching, advice, and assistance. The role is expected to be available when needed, including weekends, holidays, and nights. A degree or diploma in hotel management or a related field is preferred. At least 5 to 10 years of hospitality industry experience and 3 to 4 years of experience as an Assistant General Manager are stated. The job offers an annual salary of $43,000.

Requirements

At least 5 to 10 years of experience in the hospitality industry.
At least 3 to 4 years of experience as an Assistant General Manager.
Strong management skills and the ability to assign or delegate work and authority to others to accomplish goals.
Excellent computer system skills.
Available to work when needed, including weekends, holidays, and nights.

Nice To Haves

A degree or diploma in hotel management or a related field is preferred.
Experience in financial accounting, personnel supervision, and problem resolution is an added advantage.

Responsibilities

Support the General Manager in daily operations and overall property management.
Supervise department heads and staff to ensure adherence to hotel policies and service standards.
Assist with hiring, training, performance reviews, and disciplinary actions.
Handle guest concerns and ensure prompt service recovery.
Monitor guest feedback from TripAdvisor, online travel agencies, and surveys, and implement improvements.
Maintain accurate reports, including cash flow, accounts receivable aging, billing, and inventory.
Lead morning meetings in the General Manager’s absence and assist with business planning.
Ensure compliance with standard operating procedures, safety regulations, and brand standards.
Perform property and room inspections; oversee maintenance and furniture, fixtures, and equipment.
Collaborate with the sales team on client relations and new business opportunities.
Fill in across departments when needed and respond to emergencies as required.
Support audits and drive continuous improvement initiatives.
Assign or delegate work and authority to others, and provide coaching, advice, and assistance as required.