Assistant General Manager

Team Car Care•Baxter, MN

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, drive revenue growth, and deliver excellent guest experiences. The role includes leading and developing teammates, supporting financial performance, maintaining quality and safety standards, and helping ensure the service center is clean and presentable. The AGM may perform opening and closing duties when the General Manager is away and assists guests in person, electronically, or by telephone.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest First mindset.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Must be at least 18 years of age.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue, guest count, and performance on measures including core sales mix, MultiCare, and Core Plus.
Coach teammates and deliver excellent customer service and guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle inventory, cash-handling processes, guest issues and concerns, and other duties or projects as needed; work with the District Manager on critical initiatives.
Assist with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is away.
Help build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.