Escape Lounge Assistant General Manager
About The Position
As Assistant General Manager at the airport Escape Lounge, you will lead front-of-house and kitchen teams to deliver exceptional guest experiences and operational excellence. In this fast-paced, high-volume environment, you will develop high-performing teams, drive business results, and ensure every guest receives outstanding service. The role is based within a busy airport lounge serving departing passengers. The operation runs across extended airport opening hours, including early mornings, evenings, weekends, and holidays. Successful candidates must be able to obtain and maintain airport security clearance. You will work in a fast-paced environment where exceptional hospitality and seamless guest service are essential.
Requirements
- 3+ years of experience in a hospitality, restaurant, retail, or catering leadership role (Assistant Manager, Shift Manager, or similar)
- Proven ability to lead, coach, and motivate teams to deliver exceptional guest experiences
- Strong business acumen, including inventory management, cost control, and financial performance
- Knowledge of food safety, allergen management, responsible alcohol service, and operational compliance
- Experience managing high-volume food and beverage operations
- Skilled in recruiting, performance management, employee relations, and talent development
- Excellent communication, problem-solving, and conflict-resolution skills
- Ability to prioritize, delegate, and adapt in a fast-paced environment
- Comfortable standing and moving throughout the operation for extended periods
- Proficient in Microsoft Office and other business systems
- Ability to obtain and maintain any required airport security clearances
Nice To Haves
- You'll be a hands-on hospitality leader with experience leading high-performing teams in fast-paced, guest-focused environments.
- You thrive under pressure, lead by example, and understand how to balance operational excellence, team engagement, and business performance.
Responsibilities
- Lead a service-focused culture that delivers exceptional guest experiences, drives revenue and loyalty, maintains food and beverage standards, manages guest feedback, and ensures efficient daily operations.
- Support financial performance through effective P&L management, inventory control, waste reduction, cost management, vendor coordination, and clear communication of business results.
- Recruit, develop, coach, and engage high-performing team members while fostering a positive, inclusive workplace culture.
- Ensure compliance with all company, health, safety, licensing, regulatory, and airport operational requirements.
Benefits
- Up to $65K based on experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
