Assistant General Manager

GAS CITY XPRESS CAR WASH•New Castle, IN

3d•$18 - $20•Onsite

About The Position

The Assistant General Manager performs daily operational practices at the car wash facility and provides excellent customer service. Based on direction from the Site Manager, this role implements workflow procedures, supervises employees, supports customers in escalated situations, and manages workplace workflow. The Assistant General Manager may fill in for the Site Manager (GM) when absent, make decisions, lead meetings, and provide accountability. The position also involves customer-facing car wash duties, including explaining wash services, processing payments, assisting customers through the wash process, and visually inspecting vehicles before they enter the wash area. The employee helps keep the facility and its equipment organized and clean, maintains safety procedures, and may be asked to perform other reasonable duties beyond those listed.

Requirements

High school education level is listed.
Ability to display a courteous and professional attitude.
Excellent customer service skills and a focus on customer satisfaction.
Ability to work flexible hours, including evenings and weekends.
Ability to stand for long periods.
Ability to lift items of moderate weight.
Ability to work outdoors and remain efficient in all weather conditions.
Ability to interact ethically with employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job.
Ability to follow directions and correctly implement tasks.
Ability to observe safety precautions in wet, potentially hazardous car wash conditions.

Responsibilities

Schedule and coordinate meetings and conduct employee performance reviews.
Develop customer relationships and address employee and customer concerns, including escalated issues and conflicts.
Participate in recruitment and dismissal processes and manage employee requests and transgressions.
Resolve workplace problems and develop strategies to improve efficiency and achieve goals.
Handle email and phone correspondence and liaise between managers, customers, and employees.
Provide direction to staff, supervise employees, and assist with tasks as needed.
Monitor spending patterns and the budget.
Fill in for the Site Manager (GM) during absences; make executive decisions, hold meetings, and provide accountability.
Organize shift schedules and monitor employee attendance, tardiness, and time off.
Assign duties to employees based on their roles and skills.
Train new and current team members on tasks.
Follow company policies and health, safety, and employment standards.
Balance cash drawers and prepare cash deposits.
Greet customers courteously, explain available wash services, and process wash payments.
Clean and organize the facility and equipment, including hoses, nozzles, brushes, soap buckets, brooms, hand tools, pressure washers, and grease guns.
Assist customers with the car wash process and move or direct cars into the express wash tunnel, ensuring customers follow the stated vehicle directions.
Visually inspect vehicles to confirm their condition before sending them into the wash area.
Ensure vacuums are unclogged, trash cans are emptied, and hoses are properly hung.
Carry out assigned tasks with urgency and coordinate appropriately with customers, the home office, and teammates.
Perform other duties as requested or reasonably assigned.