Japanese Bilingual Assistant General Manager

Aitworks Inc•West Hollywood, CA

4h•$95,000 - $110,000•Onsite

About The Position

A high-end Japanese restaurant in West Hollywood, California, is seeking an Assistant General Manager. The Assistant General Manager is the GM’s trusted second-in-command and a future GM candidate. This role owns daily operations, team performance, guest experience, and financial monitoring across all Collection units — operating under the GM’s direction while exercising independent judgment on day-to-day decisions. The ideal candidate leads through presence, precision, and an unwavering commitment to the standard.

Requirements

Japanese and English bilingual
Minimum 3 years of management experience in fine dining, luxury hotel, or hospitality environment
Practical experience with POS systems and restaurant operations required
California Food Manager Certification, ServSafe, or equivalent required at hire
Valid California Food Handler Card or equivalent manager certification required
Must be authorized to work in the United States

Nice To Haves

Experience supervising 10+ staff members preferred
Minimum 5 years of total hospitality industry experience preferred
Bachelor’s degree in Hospitality, Business, or related field preferred
Equivalent professional experience may be considered
Strong leadership trajectory with aspiration to advance into a General Manager role
Ability to operate with GM-level ownership within the boundaries of the Assistant General Manager role
Responsible Beverage Service Certification preferred
Sommelier certification preferred

Responsibilities

Serve as the General Manager’s second-in-command and support daily restaurant operations
Maintain operational continuity and uphold company standards in the GM’s absence
Oversee daily floor operations, including service execution, opening/closing procedures, facility checks, and incident response
Supervise unit-wide shared staff, including receptionists and janitorial team members
Oversee reception operations, including reservation management and guest communication
Monitor health and safety regulations, OSHA standards, sanitation procedures, and facility maintenance
Manage monthly schedules and support seasonal menu updates
Prepare, analyze, and present weekly reports on sales performance, reservation trends, and operational insights
Collaborate with partner restaurants in Japan to support budgeting, performance management, and strategic planning
Identify and lead process improvement initiatives across unit operations
Monitor labor, food, and beverage costs and report variances with corrective action recommendations
Use Microsoft Office to prepare reports, analyze operational data, and support planning
Lead recruitment and candidate interviews in collaboration with the GM and HR
Own onboarding and training for unit-level team members
Support ongoing training initiatives for service standards, compliance, and leadership development
Manage labor scheduling and submit schedules and labor data for GM review
Lead performance evaluation processes and develop performance improvement plans
Lead managers’ meetings and drive operational improvement initiatives
Resolve floor-level guest escalations with professionalism and sound judgment
Manage guest information accurately and support repeat business through attentive hospitality
Perform other duties as assigned by management