Assistant General Manager

Dave & Buster's•Kansas City, KS

3d•$60,889 - $71,636

About The Position

The Assistant General Manager provides overall leadership, supervision, and direction for strategic initiatives and operating standards in selected front-of-house or back-of-house areas, under the guidance of the General Manager. The role oversees business operations from day-to-day details to broader business results in a fast-paced restaurant and entertainment environment, while helping deliver an exceptional guest experience and support team performance. The position involves managing busy service periods, leading a team, and working an average of 50-hour work weeks. The role requires availability to work weekends, nights, and holidays, as well as comfort working in a fast-paced, noisy environment with distracting conditions.

Requirements

Must be 21 years of age or older.
At least 5 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Strong business acumen.
Ability to lead a team to create a memorable guest experience.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle high-volume business and work an average of 50 hours per week.

Responsibilities

Promote positive team member relations through effective delegation of managerial duties and by fostering high staff morale.
Analyze financial reports and develop action plans to grow revenue and control costs to meet or exceed annual budgets.
Ensure execution of staff training programs.
Ensure staffing levels and management coverage are appropriate to business needs and maximize the customer experience.
Deliver an unparalleled guest experience through food, drinks, and games.
Maintain a safe and secure environment for guests and staff.
Continuously improve operational execution through attention to detail and adherence to operating standards and procedures.