Assistant General Manager

E.M.A. Hospitality • Wood Dale, IL

3d

About The Position

The Assistant General Manager works closely with the General Manager to oversee hotel operations, support exceptional guest experiences, and drive business performance. The role covers front desk, housekeeping, maintenance, and food and beverage operations, as well as financial management, team leadership, sales and marketing, and safety and regulatory compliance. The position requires hotel management experience, strong leadership and communication skills, and the ability to work flexible hours, including nights, weekends, and holidays as needed.

The position offers a base salary of $50,000–$70,000 per year, with final placement determined by experience, skills, and qualifications. The role is eligible for performance-based incentive programs tied to individual and team goals. Benefits include medical, dental, and vision insurance options; paid time off; retirement plan enrollment options; employee discounts at partner hotels and affiliate properties; and professional development and career growth opportunities.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; relevant experience may be considered in lieu of a degree.
• Minimum of 3–5 years of experience in hotel management or a similar hospitality-industry role.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in hotel management software and MS Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Responsibilities

• Assist the General Manager in managing hotel operations, including front desk, housekeeping, maintenance, and food and beverage.
• Ensure compliance with company standards, policies, and procedures.
• Oversee daily operations and address issues or concerns that arise.
• Maintain guest satisfaction through quality service and prompt resolution of complaints.
• Monitor guest feedback and implement strategies to improve guest experiences.
• Lead by example in delivering exceptional customer service.
• Assist with developing and managing the hotel budget, revenue forecasts, and expense controls.
• Monitor financial performance and implement strategies to meet revenue targets and control costs.
• Analyze financial reports and identify opportunities for improvement.
• Supervise and mentor department heads and staff, fostering a positive work environment and teamwork.
• Conduct regular meetings and training to prepare staff to perform their duties.
• Support and guide staff, addressing performance issues as needed.
• Collaborate with sales and marketing to develop and implement strategies to increase revenue and occupancy.
• Participate in sales calls, site inspections, and client meetings as needed.
• Assist in developing sales and marketing plans and promotional activities.
• Ensure compliance with local, state, and federal regulations, including health and safety standards.
• Implement and maintain emergency procedures to protect the safety and security of guests and staff.
• Conduct regular inspections to identify and address safety hazards.

Benefits

• Performance-based incentive programs tied to individual and team goals.
• Medical, dental, and vision insurance coverage options.
• Accrued paid time off for vacation, personal days, and illness, compliant with Illinois leave regulations.
• 401(k) retirement plan enrollment options.
• Employee discounts at partner hotels and affiliate properties worldwide.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager