Assistant General Manager
About The Position
The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role takes ownership of hiring, training, and team development while helping the bakery-cafe meet its goals, operational and quality standards, and guest-service expectations. The Assistant General Manager helps create a welcoming, safe, and healthy workplace that reflects Panera’s culture and Guiding Values & Behaviors. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Any job offer is conditional upon the results of a background check.
Requirements
- Minimum age of 18.
- Proven ability to drive positive results through strong business acumen.
- Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Ability to work flexible hours, including nights and weekends.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
- Ability to stand and walk for up to 6 hours.
- Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
- Any job offer is conditional upon the results of a background check.
Nice To Haves
- At least 1 year of restaurant management experience is preferred.
- ServSafe certification, or the ability to obtain it.
Responsibilities
- Support the General Manager by making key decisions and solving problems.
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
- Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
- Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
- Partner with the General Manager to develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
- Work with the team to ensure guests are delighted by food quality, service, and the team.
- Build engaging relationships that encourage long-term, loyal guests.
- Follow operational procedures and help execute company strategies and initiatives.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
- Assist the General Manager with managing overall bakery-cafe costs and inventory.
- Help build a culture of warmth, belonging, growth, and trust.
- Represent Panera’s Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working as a team, celebrating success, and seeing the best in others.
Benefits
- Competitive pay and eligibility for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, life, and pet insurance.
- 401(k) with match available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
